Average
Based on 327 reviews
Spring Hill Nurseries3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Distinctive plants. Since 1849.Make room for a beautiful garden.A border full of color. A quiet, leafy corner. A rose that makes you stop on your way inside. Find plants that turn the space around your home into somewhere you want to spend time.Discover new plantsShop best sellersBegin with your spaceWhat does your garden need?Start with the light, the setting and the feeling you want to create. Then choose plants that belong there.A sunny borderBuild layers of bloom and texture.Sun perennials →A shaded cornerExplore foliage and flowers for less sunny spaces.Shade perennials →A little more privacyGive your garden a living backdrop.Evergreens →Explore the collectionColor. Texture. A sense of place.Spring Hill offers perennial plants, roses, clematis, shrubs, trees and flower bulbs for gardens with a point of view. For the love of rosesExplore climbing, shrub and hybrid tea roses for flowers that take center stage.Shop roses A border that evolvesCombine flowering perennials and foliage plants for a garden with changing seasonal interest.Shop perennials Let the garden climbBring flowers to a trellis, arbor or fence with clematis in a range of forms and colors.Shop clematis Structure for the sceneFrame the garden with flowering shrubs, trees and evergreens selected for your space.Shop shrubsFlower bulbs · Trees · Garden suppliesA closer lookFind your kind of rose.An arbor covered in climbing roses creates a different garden moment from a hybrid tea grown for cutting. Explore the forms, colors and habits that fit the way you want to garden.Our rose resources explain the differences between types and help you compare sizing and grading before choosing a plant.Climbing roses · Hybrid tea roses · Shrub rosesExplore rose types / Understand rose sizesBehind the plantsA long history. A curious eye.Spring Hill began as a small Ohio nursery in 1849. Today, that history continues through a search for distinctive plants and a practical interest in how they perform in the garden.Ou
Spring Hill Nurseries (springhillnursery.com) has 327 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 128 reviews with 1 star · Clear filters
Harley D.
This company is a total scam. They take your money and don't fulfill the order. They may ship part but they don't ship the entire order. Their customer service is nonexistent. I have written them 4 times and never received a rssponse. I do it in writing so I have a record of contacts. DO NOT ORDER FROM THESE SCAM ARTISTS!
SK
Plant arrived looking very dead. Leaves are all withered and dry. Please refund.
Kimberly B.
I ordered ONE plant, but due to a glitch in their website, the duplicated the same order a day or two later. I reached out immediately to ask why there were two orders - since I made only one - and they told me that one of the two was just a confirm. Weeks later, I received one plant. I assumed that was it, but in the meantime there were two charges on my credit card, so I reached out again. They kept telling me there was only one order. Weeks later, the second plant came. Meanwhile the card issuer was also confused, because it didn't have a category for "duplicative orders." So I ended up with two plants and two charges. Spring Hill never understood any of this. A bunch of different people there did not communicate with one another. In the end they just ghosted me.
Justine B.
This was my first order with Spring Hill Nursery, and it was a very large order. I was actually impressed with many of the plants I received, which is why I initially contacted customer service privately instead of leaving a review. My concern was with a Fragrant Cloud rose that was advertised as having XL roots. The plant itself was noticeably smaller than the others I received, and when I planted it, the growing medium fell away and revealed what appeared to be a very average-sized root system. My concern was never whether the rose would eventually grow. My concern was that I specifically paid for a product advertised as having XL roots and did not feel that what I received matched that description. Unfortunately, it took multiple emails before customer service directly addressed that distinction. The initial response focused on giving the plant more time to grow, which felt dismissive because growth was not the issue. After several emails, they finally acknowledged that my concern was about the advertised product grade and offered a $20 “merchandise credit” as an apology. That resolution became frustrating as well. The “merchandise credit” was actually issued as a Replacement Certificate with restrictions, including language stating it could only be used for merchandise of equal or lesser value, and I was then told it could only be redeemed by placing an order over the phone. For something offered as an apology and gesture of goodwill, it required a remarkable amount of additional effort just to understand how it could be used. What disappointed me most was not simply receiving one rose that did not meet my expectations. It was having to repeatedly explain that if a company charges a premium based on a specific product designation, customers should reasonably expect the product to reflect that designation. A healthy plant that eventually grows is not the same issue as receiving the grade of product that was advertised and paid for. I truly wanted this first experience with Spring Hill to be a positive one, especially because several of the other plants were beautiful. Unfortunately, the handling of this concern and the restrictions attached to the eventual apology credit have made me hesitant to order again. I also attempted twice to leave a review directly on Spring Hill’s website. The first time I was told I would receive a verification email that never arrived, and the second attempt resulted in an error.
John Earl B.
Products arrive in good shape 90% percent of the time. WORST customer service on the planet. Tool 5 months to worth thru a refund on a botched order
Caroline
This company openly lied to me about shipping my order in a couple of days on six separate occasions. I placed an order in February and waited in good faith. Then when I canceled six months later, I had to call for a refund. I'm not sure they have any plants to ship to anyone.
Sharon S.
Terrible communication! Have to talk to somebody overseas, can't understand them. Love the plants, terrible customer
Kimberly P.
I placed an order in May. I received some of my plants but I am still missing one. The date kept moving on the site so finally in July I did reach out to find an ETA. They gave me a new window which has now passed and the website is saying it was backordered still and scheduled to ship in September. I truly do understand complexities with plants but the the lack of communication erodes trust quickly. If they had at any point reached to give me the story and kept me updated on new targets, I likely wouldn’t be writing this review right now.
