Reply from SprinlySep 15, 2022
Hi Dawn,
Thanks for taking the time to leave us a review. I'm so sorry to hear that you have been having such a bad Sprinly experience. We always want you to have a positive one. Our meals should definitely be lasting you 5-6 days after delivery, so something is not right here. Can you let us know what meals went bad early and or if your meals were not arriving cool and fresh?
When preparing your meals for shipping, we always make sure to package boxes carefully and correctly so that everything is secure, and our Quality Assurance team members are tasked with inspecting each box before it leaves our kitchen. With that being said, we have been having lid issues and this is actually something that we've been speaking with our supplier about because we've seen this happen too many times over the past few weeks. In fact, we sent a sample of their lids back to them, along with some photos from a handful of other clients, and they are analyzing those lids now. We're even asking for a new lot of lids to be shipped to us right away, so hopefully, you'll see this issue eliminated very very soon. In the meantime, we're rubber-banding a variety of meals that this has happened to, and we're hoping that this takes care of the problem in the interim.
Nonetheless, this is so distressing to hear, I can only imagine how frustrating this has been for you! The summer has really tested our packaging and insulation 😥 I totally understand why you're upset! Whether this is a shipping issue, or if someone on our Box Packing line has gotten sloppy, I am reporting this to our Logistics and our Operations Managers to resolve this for you, and for any other client who may be experiencing these issues this summer. I wanted to let you know that we can actually switch you to an even more expedited shipping for the warm summer months so that your meals are shipped overnight. This way, we can always guarantee you receive your meals fresh and cool. We're happy to do this at no additional cost to you so you can enjoy our delicious meals!
Please let me know if this is something you would like to try, I truly believe that you would enjoy continued meal deliveries. Just let me know how you'd like to proceed, and I'll do whatever I can to make things right for you.
We appreciate you!
Kindly,
Rachel
