StartEngineReviews of startengine.com

Reply from StartEngineNov 7, 2024

Hello! Thanks for your feedback! Happy to clarify more about our process. StartEngine does accept international investors, however, it is best practice to reach out to us directly to see if your country may be prohibited from investing on our platform. Please refer to the company's campaign page for more details, as some companies only accept investments from certain countries as well. Should you have any additional questions about investing, please reach out to us directly at [email protected]

Reply from StartEngineNov 5, 2024

We’re sorry to hear about your experience and appreciate your feedback. We strive to ensure respectful communication and provide a positive experience for everyone we connect with. If you’d be open to it, we’d love the chance to address your concerns directly. I have requested more information from you through this review. Thank you for bringing this to our attention.

Reply from StartEngineOct 23, 2024

Hello! We're sorry to hear about the difficulties you are experiencing, I have reached out directly through this review to obtain the necessary information so that I can look into this further. I hope to hear from you soon to resolve this swiftly! Thanks for bringing this to our attention!

Reply from StartEngineOct 14, 2024

Hello! Thanks for bringing this to our attention. We have requested more information through this review to assist you further but have not heard back. We apologize for any difficulties you are experiencing and would be happy to assist immediately. Please contact us directly at [email protected] so we can get this taken care of.

Reply from StartEngineOct 8, 2024

Thank you for your feedback. We’re sorry to hear your experience did not meet your expectations. We'd be happy to share additional information. We understand that costs can be a concern, but our fees cover a range of services aimed at giving your campaign the best chance of success. We’re also listening closely to feedback on the cap table software and exploring ways to offer better tools in the future. Many companies have successfully raised from both crowdfunding and VC. Crowdfunding can demonstrate strong market validation, and we’re here to help founders navigate their funding strategy in a way that best supports their long-term goals. We also apologize for any communication delays and are working to improve response times. We’re glad to hear you had a positive experience with our salesperson and are committed to maintaining that professionalism throughout. Thanks again for your input, and we’d love the chance to discuss how we can better support you moving forward.

Reply from StartEngineSep 16, 2024

Thank you for providing more information, and we sincerely apologize for the frustration you've experienced with our customer support. After looking into your case, it appears that the issue stemmed from having two accounts, which caused confusion with your investment visibility. We also confirmed that your investment was successfully canceled per your request. We understand how disappointing this situation has been and regret that our initial responses did not meet your expectations. Your feedback is valuable, and we’re committed to improving our support process. If there’s anything further we can assist with, please don’t hesitate to contact us directly at [email protected].

Reply from StartEngineAug 6, 2024

Hi Diego, We appreciate your feedback and concerns. We have requested more information through this review to be able to contact you directly but haven't heard back. We would be happy to address your issues privately, please contact us directly at [email protected]. Just to clarify, StartEngine provides investors an opportunity to invest in early-stage start-ups. What this means is that you are often investing in early stage companies. Investments in these types of companies are risky by their nature, and many often fail without any element of fraud or misconduct. As we try to remind you in various places throughout the website, including in the educational materials which all users agree to when creating an account, the universal website footer, and every investment agreement used in conjunction with any offering on our platform, these investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment. Even if a company is successful, it takes some time, often years, before an investor can have an opportunity to realize any returns on these types of investments. While we wish all the companies who raise our platform the best of success, we also encourage investors to remember when making any investments through the platform that all investments are speculative, illiquid, and involve a high degree of risk including the possible loss of your entire investment, and to take this risk under consideration and invest responsibly. To learn more about investing with StartEngine, please check out our Help Guide: https://help.startengine.com. We look forward to hearing from you and are happy to address any further concerns directly!

Reply from StartEngineJul 31, 2024

Hi Robert, thank you for expressing your concerns and providing your feedback. We will be happy to address this. I would also just like to confirm that we did reach out to your separately and confirmed this already. We would like to clarify that WiGL had three different fundraising rounds, and only one of these rounds was canceled. Each round is completely separate from the others. Your investments in the remaining rounds (including the $1,035 investment that you submitted) are still secure, valid and active. The other two fundraising rounds were NOT impacted by the cancellation of the one round. Because of this, no refund is due to you. We hope this brings some additional clarity but should you have any other questions or concerns please don't hesitate to reach back out directly to us. We hope that this clarity has shifted your experience and are feeling happy and satisfied with our service.