Starwood Pet TravelReviews of starwoodpet.com

Our vet said that Starwood was awesome, and she was so right! When we decided to move back to the UK from St. Louis so my husband could be with his family, we knew that we were going to need help getting our two cats over, especially since one is extremely shy and timid in unfamiliar situations and the other isn't a fan of car travel. We found Starwood after some searching and were incredibly impressed with their proposal and introduction phone call. Sarah, Cassidy and everyone else we worked with to get our girls across the pond were wonderful. They communicated with us every step of the way during the prep period and then used Care Tags to keep us updated during their travel from Chicago to Worthing via Heathrow. Given my husband and I were in two different countries at the time, having Starwood to support us was a relief and worth every penny.

Starwood Pet Travel was an absolute pleasure to work with. They transported our two boxers from VA to Italy. Our Pet Travel Coordinator, Cassidy, was always super responsive, and she actually handled a lot of the paperwork and scheduling, which took a lot off of our plates. Starwood coordinated every aspect of our pets’ travel, from departure to vaccination certificates to ensuring that we got the correct travel crates to transport from the destination airport to our residence. Even when the EU changed one of its policies 2 weeks before our travel, she was there to ensure that the process ran smoothly. If you are concerned about the cost, rest assured that it is worth the peace of mind that is offered knowing that Starwood has everything covered.

Starwood Pet Travel is a great Pet Shipping Co. From picking my Daisy up at my house and get her all the way over to Thailand. Then Drive her another 6 hours to her final destination. She is a Senior Dog with some health issues and I was worried for her long trip overseas. But this Company managed the whole journey perfectly. And took great care of my Daisy. Thank you so much.

Starwood Pet Travel provides detailed options and pricing for various levels of service. General information and instructions were clear and customer support by staff (Rosie) was excellent. There were no hidden fees or surprises in the process of relocating our dog and two cats from the US to France.

After a few initial problems, Cassidy was assigned to help us move our two cats from Philadelphia to England. We ran into some paperwork problems and she was super responsive and helpful in making sure they were solved promptly. This really lessened the stress of the experience for me, as one of the cats was elderly and the other extremely timid,

I cannot recommend Starwood Pet Travel highly enough for transporting my miniature Schnauzers from the US to Scotland. From start to finish, the experience was handled with professionalism, care, and genuine compassion for both pets and owners. In particular, my agent Cassidy Ryan was exceptional. When unexpected challenges arose due to issues with the original vet surgery, requiring a mid‑process switch to a partner vet, Cassidy navigated the situation calmly and efficiently. What could have been a highly stressful setback was managed seamlessly, with clear communication, practical solutions, and unwavering attention to detail throughout. Cassidy’s dedication and expertise gave me complete confidence that my dogs were in the very best hands. The only small callout is that the approved tracking system was ultimately rejected by the partner airline and therefore not used, which meant I was unable to track the dogs during transit as anticipated. That said, this was handled transparently and professionally, and Cassidy promptly arranged a refund for the unused service. Overall, Starwood Pet Travel delivered an outstanding service during a complex international relocation, and Cassidy Ryan went above and beyond to ensure a positive outcome. I would not hesitate to recommend Starwood to anyone looking for a trusted, knowledgeable partner for international pet transport

Shipping pets to New Zealand has extra challenges and Starwood was across all of the special vet protocols, timings, quarantine and paperwork hoops to jump through. It was very important to us to be able to trust them with all of this. It gave us confidence that what looked daunting and insurmountable at the beginning, could actually be achieved! Also super important to have regular and personal comms. Their portal is also very useful. The comms after we dropped the pets off, to them reaching quarantine, were very comforting - that is a very stressful time and it was so great to receive photos of the cats and dog looking fairly comfortable and relaxed.

We recently relocated to New Zealand, from New Hampshire USA. Moving around the world is hard enough but planning the transport of, not one but, two very large dogs is a challenge. From the beginning to the very end, Starwood Pet Travel guided our every move. We worked with Sage, who was friendly, extremely knowledgeable, and a quick responder. All details were handled down to the finest point and the transport went forward smoothly. It was hard to be away from Fergus and Silas for so long but the quarantine facility provided frequent updates and photos, which helped us feel connected to the boys. Our reunion was happy, the dogs looked great! Since our reunion, Fergus and Silas have not left our side. As senior dogs, we were worried about their flight and time spent in quarantine, but Fergus and Silas seem rejuvenated. Coming from New Hampshire, where the weather is not as pleasant, they are loving the temperate climate. We are taking them on long walks, through lush parks and sandy beaches. Fergus and Silas have never walked so much before in their whole lives! Thank you Sage, and Starwood Travel, for guiding us through this experience and providing such attentive care to our canine family members. They are SO HAPPY to be with us. We are looking forward to our future here together!