Static NailsReviews of staticnails.com

Reply from Static NailsOct 11, 2021

Hi Dezirae,  I'm sorry to hear of your experience. I do see that the customer service team responded to each of your emails on time and provided great tips. I do hope you went on to try different colors in your collection and found them to work much better for your preference. While we are known for ulta smooth, high-watt shine, glassy finishes, the color you tried was a very white-based color. All white-based colors no matter the brand will appear to go on differently than say a red or a pink due to their pigments, however, they will still end up super smooth and shiny looking after the second coat like any other color. The trick to applying white-based colors (colors that are almost white in color) is to apply a very thin 1st coat. Wait a few minutes to ensure it is dry and then apply a generous second coat, which will end up looking super smooth, full coverage, and glossy. Hope this helps!

Reply from Static NailsJun 25, 2021

Hi Maria,  I'm sorry to hear you did not like our formula. Please note we have never claimed that our Liquid Glass Lacquer is a gel formula, as that is untrue. Additionally, none of our advertisements or product descriptions contain false information. Our policies are very clear and can be read anytime on staticnails.com. However, we are always happy to work with our customers directly to help improve their experience through email at [email protected].  In reviewing your emails, you did not try to work with our agents to get a better experience or help us reach a solution for you, instead, you aggressively name-called and made false slanders. We have a 0 tolerance policy when it comes to mistreatment of our agents. Our agents are held to an even higher standard when it comes to how they treat our customers.  Static Nails prides itself on using only the highest quality ingredients. This can be seen by comparing our ingredients to other brands and doing research on each ingredient. Our formulas are also cleaner, safer, and toxin-free, unlike many others. On average we spend 2-5 years developing and testing each custom formula before bringing it to market to ensure it outperforms the rest. This is unique to Static. We are happy to report that in a study 100% of participants voted that Static Nails lasted 3x longer than other leading nail polish brands.  We are anything but short of glowing reviews. Nearly all customers report getting 8-14 days without chips when it comes to our Liquid Glass Lacquer, which is very impressive for a toxin-free, clean nail polish type formula.  However, while we are very proud of our lacquer formula, we understand not everyone may share the same experience, which is why we are again happy to work with our customers to help make things right. If you would like to work with someone on our team to get a better experience please email [email protected] requesting a supervisor and they will be happy to assist you.

Reply from Static NailsMar 18, 2021

Hi Lauren, Happy to help with this, all of the above are easy fixes.  Firstly, to avoid fabric lines while sleeping simply ensure your polish has had enough time to dry before going to bed. Our lacquer only takes about 10-15 minutes to dry. Bubbles in polish are caused by shaking. Simply roll the bottle back and forth between your hands in different directions, tap the butt of the bottle a few times to push the air bubbles to the top, then let it sit for at least  20 minutes or more to reset it and it will be bubble-free. Regarding your other comments, you asked customer service for additional special discounts and accommodations for you to consider trying our product with primer and top coat. While we are super thrilled and honored that you tried one of our colors it does state clearly on every single product page in the product's description and in the instructions that our lacquer colors must be paired with our Primer and Top Coat to get long-lasting results. Using our product as instructed does make a massive difference in wear time. As much as we would love to ship you product for free or give you extra discounts beyond what we already offer on staticnails.com and through standard promotions, it would not be fair to our other customers that chose to get our primer and top coat with their colors upfront and did not receive these special accommodations you were requesting.   Please note we do offer palettes that include primer, top coat, and 7-8 colors at an incredible value for those that do not want to commit to full-sized bottles at first, but want to try our system, or simply get an array of beautiful colors for a steal. The same information has been sent to you on every single platform you have commented on. We apologize again that we cannot break policy for you regarding this matter and appreciate your time. We hope you take our feedback and instructions into consideration to get a better experience.

Reply from Static NailsFeb 22, 2021

Hi Dana,  As discussed with you previously on other platforms customers are welcome to leave reviews on our products and their experiences regardless if they are negative or positive. We take customer feedback very seriously and reviews are how we improve. We do not allow spamming of any kind, solicitation of 3rd party products, or false/inaccurate information to be posted. The comments you made did not contain information of your experience OR of our products but instead were posts harassing customers in efforts to persuade the public and our fans that our company was a “Scam,” which is a very serious, false allegation and why your comments were removed. Millions of people wear our products each month without issues, and have for almost a decade. Our company and products are anything but a scam. However, a customer service agent messaged you immediately after removing your comments to let you know they were removed and why, encouraging you to leave comments/reviews that contained information about your experience with our products that would actually be helpful to us, our customers, and you so we can know whats going on and assist.  You stated that you “ripped” off the nails despite them being firmly attached to your own, which would be considered force removal. Per our instructions, the nails should never ever be forced off. There are safe, appropriate ways to remove the nails without damage. The glue used to apply the nails bonds like acrylic but dissolves as you wear them. As long as you do not forcibly remove the nails there will not be any damage. You can wear them a few weeks or a few days at a time depending on how much glue is applied. How to control your wear time, application, and removal instructions can be found on each product’s page at staticnails.com. We also offer an odorless, non-toxic remover (as you know) that doubles as a pop-on nail remover by gently, but effectively dissolving the glue upon impact, allowing customers to safely remove the nails whenever they want, no matter how much glue is on their nails or how long they have been wearing the nails. This is a great way to remove them safely if someone doesn't want to wait for the nails to be removed based on how much glue they applied for their initial desired wear time.  We have customer service agents available 24/7 via [email protected] that can help answer any questions or concerns in a timely manner should you need assistance with our products in the future.

Reply from Static NailsFeb 22, 2021

Sally, Our agents responded to your email within 24 hours and stated that they had issued a refund to your original method of payment and that it would take the standard 5-10 days to become visible on your statement. Please check your spam folder and consider removing this review as it is false kindly. Thank you.