StepprsReviews of stepprs.com

Reply from StepprsSep 5, 2025

Hi JJB, Thanks for your feedback. We’re glad to hear you found the ordering process easy and that the product met your expectations. We appreciate your patience with the slight delivery delay, and we’ll keep working to make shipping as smooth and timely as possible. If you ever need anything, feel free to reach out to us at [email protected]. – The Stepprs Team

Reply from StepprsSep 3, 2025

Hi William, Thanks for sharing your experience. We’re glad to hear the insoles have helped you a little, but we’re sorry they weren’t as thick as you were hoping. Stepprs are designed to balance comfort with fit across a wide range of shoes, though we understand everyone’s preferences are different. If you feel they didn’t fully meet your expectations, we stand by our 90-day money-back guarantee and will be happy to assist. Please email us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Reply from StepprsSep 3, 2025

Hi Dan, Thanks for sharing your feedback. We’re glad to hear your Stepprs are feeling comfortable so far, and we hope they continue to support you as you wear them longer. If you have any questions or run into any issues, feel free to reach out to us at [email protected] we’re always happy to help. – The Stepprs Team

Reply from StepprsSep 1, 2025

Hi Tina, Thanks for sharing your thoughts. We want to reassure you that while there are many insoles that may look similar, Stepprs are designed to our own specifications with unique cushioning technology to support people dealing with plantar fasciitis, heel pain, and long hours on their feet. We stand by our product and offer a 90-day money-back guarantee if you feel they didn’t meet expectations. Please feel free to reach out to us at [email protected] with your order details, and we’ll be happy to assist. – The Stepprs Team

Reply from StepprsAug 12, 2025

Hi David, Thanks for your honest feedback. We totally understand that getting used to a new insole—especially when it feels a little “off” around certain areas like the pinky toe—can take time. Our design is aimed at relieving pressure across key zones, but comfort can be very personal. If it continues to feel strange or uncomfortable, please reach out to our support team at [email protected]. We'd be happy to help troubleshoot, suggest an adjustment, or discuss a return/refund option. And we’d love to see your photo and better understand what you’re experiencing—feel free to send it to us directly! Appreciate you giving Stepprs a try, — The Stepprs Team

Reply from StepprsAug 6, 2025

Hi Bret, Thanks so much for your feedback — we’re really glad to hear the product met your expectations! We completely understand your frustration around the shipping delays and are actively working to speed things up. Appreciate your patience and support 🙌 – The Stepprs Team

Reply from StepprsAug 6, 2025

Hi Dennis, Thank you for your honest feedback — we’re really happy to hear Stepprs helped make walking more enjoyable and allowed you to do more. While we know they’re not a complete fix for everyone, it’s great to hear they’ve brought you some relief. We appreciate you giving us a try and sharing your experience! – The Stepprs Team

Reply from StepprsAug 6, 2025

Hi Anne Marie, Thanks so much for your lovely review — we’re glad to hear you’re finding the insoles supportive! You’ll be happy to know we now offer them in different colors, perfect for sandals and open-toe shoes. You can check them out on our website 😊 – The Stepprs Team