StepprsReviews of stepprs.com

Reply from StepprsJun 6, 2025

Hi Lynnette, Thanks for letting us know—and we’re really sorry to hear your order hasn’t arrived yet. Please email us at [email protected] with your order number so we can investigate and resolve this immediately. We’ll make sure you either receive your order or get a full refund—whichever you prefer. We appreciate your patience and look forward to getting this sorted for you. – The Stepprs Team

Reply from StepprsJun 6, 2025

Hi Walter, We’re really sorry your order hasn’t arrived—30 days is far too long, and that’s not the experience we aim to deliver. Please get in touch with us at [email protected] with your order number, and we’ll look into this right away. We’ll either reship your order or issue a full refund—whichever you prefer. Thanks for your patience, and again, we truly apologize for the delay. – The Stepprs Team

Reply from StepprsJun 6, 2025

Hi Jan, We’re really sorry to hear your order hasn’t arrived—waiting a month is unacceptable, and we completely understand your frustration. Please email us at [email protected] with your order number so we can investigate this immediately and make it right—whether that means reshipping or issuing a full refund. Every order is backed by our satisfaction guarantee, and we’ll make sure you’re taken care of. Thank you for your patience—and again, our sincere apologies for the delay. – The Stepprs Team

Reply from StepprsJun 5, 2025

Hi Mike, We’re really sorry to hear the insoles didn’t work out for you—that’s definitely not the experience we want anyone to have. Our insoles do add a bit of lift due to the cushioning, which can affect fit in certain shoes, especially if they’re already snug. That said, this shouldn’t lead to discomfort or blisters, and we always want to help find a solution. Even if you’ve already disposed of them, please email us at [email protected] so we can make it right—whether that’s offering sizing guidance, a different product, or a full refund. We back all orders with a satisfaction guarantee, no matter what. Thanks again for your feedback—it helps us improve. – The Stepprs Team

Reply from StepprsJun 5, 2025

Hi Tina, We’re really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. We respond to all emails within 48 hours, so if you haven’t heard back from us, something may have gone wrong with the communication. Please check your spam/junk folder just in case, and email us again at [email protected] with your order number so we can sort this out immediately. We’ll make sure you either receive your order or a full refund—no runaround, no excuses. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Reply from StepprsMay 30, 2025

Hi William, We’re truly sorry to hear that your experience with our insoles didn’t live up to your expectations. We know how frustrating it can be to invest in something that doesn’t bring the relief you were hoping for—especially when you're on your feet all day. While we’ve had thousands of customers report real improvement with conditions like plantar fasciitis, we understand that not every product works for every person. Everyone's feet, footwear, and work environments are different—and that matters. We’d love the chance to make this right. Our insoles are backed by a 100% Satisfaction Guarantee, and we’re more than happy to process a full refund. Please email our support team at [email protected] and we’ll take care of it right away. Your feedback helps us improve, and we truly appreciate you giving Stepprs a try. Warm regards, The Stepprs Team

Reply from StepprsMay 28, 2025

Hi Brian, We're truly sorry to hear about your experience, and we understand how frustrating it must be to wait so long without seeing progress on your order. This is not the standard we hold ourselves to at Stepprs. Our goal is always to provide a premium experience—from the comfort of our insoles to the speed and transparency of our shipping. Clearly, we fell short here, and we regret that. We’d love to make this right for you. Please reach out to our support team at [email protected] with your order number so we can personally track down the issue and offer a resolution—whether that means expediting your order or issuing a refund under our 100% Money Back Guarantee. We appreciate your feedback—it helps us improve and make sure no one else has the same experience. Thank you for your patience and for giving us a chance to fix this. Warm regards, The Stepprs Team

Reply from StepprsMay 6, 2025

Hi Michael, We’re really sorry to hear this—we completely understand your frustration. This is absolutely not the experience we want for any of our customers. Please know we are not a scam—we're a small team genuinely dedicated to helping people walk pain-free. It sounds like there may have been an issue with the shipping or tracking. We'd love the chance to make this right. Please reach out to our support team at [email protected] with your order number so we can investigate and either reship or refund your order immediately. We appreciate your patience and hope we can turn this experience around for you. — The Stepprs Team