STRAYEReviews of straye.com

Reply from STRAYEAug 15, 2023

Hi Karen, Yes, I agree with you that the cost of returning sneakers can be prohibitive, especially at the low cost. Many people do in fact try again on sizing and donate or give the pair to a friend. If you reply, I think we can work on an arrangement to make you happy.

Reply from STRAYEAug 15, 2023

Matthew, in trying to decipher your message, which took much effort, it has come to my attention while looking at your order, that you were sent two pairs of shoes that show as DELIVERED (https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1ZB28R260306126620), and then your account was eventually refunded, so I think we were the ones that are abused so bad...

Reply from STRAYEAug 15, 2023

Hi Jonathan, what do you mean by the shipping kept crashing? Did you contact customer service about your laces? I'm sure they will send you a replacement! Hit the Chat on the site and let them know!

Reply from STRAYEAug 4, 2023

I'm really sorry that you had a less-than-ideal experience with our company. Your satisfaction is our top priority, and we truly apologize for any inconvenience caused. We understand how frustrating it can be to receive the wrong size shoes and not get a timely response from our customer service team. Rest assured, this is not the level of service we strive to provide. We take your feedback seriously, and we are committed to making things right for you. Please allow me to personally assist you with your order and ensure that the correct size shoes are promptly sent to you. We genuinely value your business, and we want to restore your faith in our company. If you could kindly share your order details and contact information with us, I'll make sure that this issue is resolved as soon as possible. Once again, we sincerely apologize for the inconvenience, and we are here to make things right for you. Thank you for bringing this to our attention, and we look forward to turning this situation around for you. After looking up your name in our system, there is no order placed for Erin Clawson. Did you place your order under a different name?

Reply from STRAYEAug 4, 2023

Thank you for sharing your feedback with us. We genuinely apologize for the inconvenience you experienced with our sneakers and the lack of satisfactory customer service. Your satisfaction is our top priority, and we take your concerns very seriously. We deeply regret that the sizing was not accurate, and we understand how frustrating it can be when you can't find a suitable fit. We are actively investigating the issue to ensure our products meet the highest quality standards and consistent sizing. Regarding the customer service experience you encountered, we understand how important it is to have prompt and helpful support. Rest assured, we are committed to improving our customer service processes to better assist our valued customers like you. We also acknowledge your frustration with our returns policy. While we continually strive to improve our policies, we understand that the current setup has not been favorable. We are actively working to make our returns process more accessible and convenient for our customers. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We want to make things right and offer a solution that exceeds your expectations. If you would be open to it, we would love to have a chance to replace the defective sneakers with the correct size or offer a suitable alternative that meets your needs. Please feel free to reach out to our customer service team or reply directly to this message with your contact information and order details. Our team is eager to assist you and ensure that you have a positive experience with our brand moving forward. Once again, we apologize for any disappointment caused, and we are committed to earning back your trust. Thank you for giving us the opportunity to make amends, and we look forward to turning this situation around and providing you with a more satisfying experience with STRAYE.

Reply from STRAYEAug 4, 2023

We apologize for the inconvenience you experienced with our shoes. This is not the quality we strive to deliver. Please reach out to our customer service, and we'll make it right for you. Your satisfaction is important to us. Thank you for bringing this to our attention.

Reply from STRAYEAug 4, 2023

We apologize for the frustration you experienced with your purchase. We understand the disappointment of receiving the wrong size and the inconvenience it caused. Our goal is always to provide the best customer service possible, and we regret that we couldn't facilitate a simple exchange for you. We take your feedback seriously, and we are actively reviewing our policies to ensure a smoother and more customer-friendly experience in the future. Regarding the return and purchase at the sale price, we apologize for any confusion or miscommunication. We want to make things right for you and your husband. Please reach out to our customer service team with your order details, and we'll do our best to find a suitable solution that meets your needs. We value your business and want to regain your trust. Once again, we apologize for any inconvenience, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.

Reply from STRAYEAug 4, 2023

I apologize for the inconvenience you experienced with your recent shoe purchase. We deeply regret that the left shoe doesn't fit as comfortably as the right one, and we understand how frustrating this can be. Our customers' satisfaction is of utmost importance to us, and we take product quality issues seriously. I'm sorry to hear that your interaction with our customer service team was not up to par, and I assure you that we will address this internally to improve our service. While we have certain guidelines for returns and exchanges, we want to make this right for you. Please know that we genuinely care about your experience, and we'd like to find a solution that leaves you satisfied. If you could kindly reach out to our customer service again with your order details and explain the situation in more detail, we will do everything we can to assist you further. We want you to be happy with your purchase and enjoy the unique flame design of our shoes. Once again, I apologize for any disappointment this has caused. Your feedback is essential to us, and we value your business. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.