Stührling OriginalReviews of stuhrling.com

Montre de mauvaise qualité,elle prends l'eau au bout de 3 mois,le fabriquant me dit que le verre est fendu donc la garantie ne s'applique pas,trop facile car j'ai envoyée une photo et il n'y à n'y rayure n'y choc sur le verre,eviter cette marque acheté sur showroom

The rotating bezel/dial on the watch unexpectedly detached from the watch case. The wacth has not been subjected to any impract or misuse that reasonable cause such a failure. This appears to be a manufacturing or assemble defect. I have been satisfied with this watch until this incident. I would appreciate one of the following resolutions 1) A full refund or B) A replacement watch of the same model or equivalent value. I can provide photos of the detached bezel/dial , proof of purchase or any other details to process the claim. This shoudl be under warranty. Look forward to your prompt response. Thanks,Keith

I have bought a Stuhrling watching was delivered on time. Had it for 5 months and seconds hand come loose not working. Contacted company and went through the procedures to send it back for a price of 30 dollars. Decided to look at reviews and Decided to take it to my local jewellers. As he explained if its a mechanical problem l would lose my warranty if l had to get it fixed. Check it out and it was a gasgit and reconnect seconds hand. Sorted £32. No mental torcher.

DO NOT PURCHASE ANYTHING FROM DEBENHAMS!!! Utterly awful experience trying to get a watch I returned back from repair. I was advised to return a watch I had purchased in August, which was faulty after a few weeks. I returned the watch and 5 months later I still have no watch or refund. I have been chasing Debenhams for months, only to be told, they have no legal responsibility to do anything about the missing watch, even though I have provided proof of return. They advised that Stuhrling watches are a seller on their site and if I am getting no response from them, it is not Debenhams responsibility to resolve the issue! Essentially, if you buy anything from Debenhams that comes from a seller, Debenhams have no duty of professional diligence, to resolve disputes or issues. I have received the same response over and over again from their customer service team “please wait 2 or 4 days for a response from Stuhrling”. Each time I wait, I then have to chase Debenhams again for a reply and the same response is given again… please wait 2 days! This 2 days is now months and months long! DO NOT PURCHASE FROM THIS COMPANY! I have never experienced such poor customer service from any company. They are essentially allowing their sellers to steal from customers and doing nothing about it whatsoever. If you want to keep your sanity, and your money, do not purchase from this company.

I'd give 0 stars i I could Bought one of these watches via Debenhams at a massive discount, last May, early Christmas present, open at Christmas, stupid thing won't work longer than 24 hours. Debenhams are not interested, stuhrling won't reply. What a waste of money! EDIT: I contacted Sturling to get this watch fixed or replaced as Debenhams would not entertain me. Sturling have a 2 year warranty on the watch and 1 year on the battery, but you have to pay $30 to have the watch returned!!!!!!!!!!!! I emailed Sturling to ask them to help, a month now and still waiting for a reply, but they don't seem to like my review as they have written asking for more information to verify that mine is a genuine purchase, sadly it is, though I wish I had not!!!

Montre en panne au bout de six mois, le SAV demande 50€ de frais pour une réparation sous garantie. Bref l’arnaque du siècle

ARNAQUE ! à éviter, j'ai acheté une montre sur Stührling-paris.com, jamais reçu, ils ne répondent pas aux emails, c'est une arnaque ! n'achetez pas sur les différents sites de stürhling qui vous attirent avec des super promos,

Bought three watches. Months later, none work anymore, and Sterling has discontinued the watches, so they can't help me. Wouldn't recommend buying, there are too many good places to buy watches to deal with people that don't care about their customers. 1. Automatic watch stopped working after months of use. 2. Other watch, the second arm jumped off after a few months. 3. Third watch the watch showed up with the "g" in the sterling logo loose inside the watch head.