Reply from Submit Your AssignmentsJul 1, 2026
First, I want to sincerely apologize for the experience you had. Reading your review is genuinely upsetting, especially knowing you trusted us for six years.(I have just gained access to this platform)
I also want to provide a little context, not as an excuse, but as an explanation. About a year and a half ago, after losing both my father and my brother, I made the difficult decision to sell the company while dealing with everything personally. I recently purchased the business back, and it breaks my heart to learn that the level of service you had come to expect declined so significantly during the time I was away.
What you described, including deadline changes, delayed responses, assignments not being assigned until after the due date, and refund requests going unanswered, is not the standard this company was built on. If that is what happened, I completely understand why you lost trust and ultimately chose another service.
I am especially disappointed to hear that you felt you had to take screenshots to protect yourself and even dispute charges with your bank. No long term customer should ever feel that way.
While I cannot change what happened, I would genuinely appreciate the opportunity to make it right. If you are willing, please contact me directly through our website or reply with your original order information. I will personally review your account, investigate what happened, and ensure any outstanding refund or unresolved issue is addressed.
Thank you for supporting us for so many years before these issues began. I am truly sorry we let you down, and I am committed to rebuilding the company into the business our customers originally trusted.
-Shannon