SummersaltReviews of summersalt.com

This company unfortunately has low quality products and a terrible return policy and customer service. Do not buy from them! I’ve purchased two things from them now, both had issues and one was very different than pictured on the website. Then I was unable to return the products and had to use store credit for another item that was of similar low quality. Sad to have not known how terrible of a shopping experience this would have been before hand. Hoping to save others the headache.

Insane protocols. They will not let you make changes to or cancel an order even seconds after placing it. They’ll sit with your order in their warehouse and write to you that they can’t help you and you’ll simply need to exchange it when they ship it to you.

After seeing ads on Instagram, I decided to try this company. Before buying, I made sure to check that they accept returns. Their website says they do. While shopping the website has a big banner telling me to enter a sale code for 25% off. I ended up spending $275. All the bathing suits were not flattering on me. I imagine they would work on another body type but not me. When I went to return, it wouldn't let me and said everything was final sale, store credit only. After talking to their customer service they linked me to fine print on their FAQ page that says using a sale code makes your item ineligible for returns. I can't use a store credit. Nothing fits me from this place. This is a deceptive company. They intentionally try to trick you with their interface. Stay away.

Don't get full or purchase anything from this company. I happened to purchase $300 with three items that have to be exchanged or returned due to the larger size: -two different sizes of bathing suites as you never know how they will fit. Upon arrival, I found out that chosen design is a bit too heavy (as it is double-sided + bow >>> looks great but simply too heavy)+ it doesn't fit me as desired (looks big on me) + you can see the inside layer seams. Overall, great idea and material, but I would rather return it. Well, not so fast!!! Exchange only!!! Now I realized, I am stuck with two bathing suits that I don't like. - meanwhile, the third item that was slightly large as well got sold out of the smaller size for the exchange. I invested almost $300 in their products and got nothing for it, but headaches and unwanted items. But wait it gets better >>> when you are going to exchange for something else >>> they don't give you the option to check the size of the items that you exchanging for (I can see the next disaster happening). Interesting fact, I opened another page and started a new cart >>> guess what, size that I was looking for is available there for purchase and is on sale. How is it possible??? By the way, they sell their products on Amazon with exchanges and returns. So, it's okay to run over and push products onto a customer, but they can't dictate their policies to big companies such as Amazon. Extremely disappointed, even more, disappointed to find out that their head coder is located in my town. Do not buy anything from this company >>> they have to fix their act and do right by the customers.

Totally dissatisfied with your return process. You guys act like a mom and pop shop. So I have to send this back and hopefully it’s in stock when you get it back. If it’s not you better refund me if you wanna learn with customer service is try Amazon. I can’t believe you want to charge my credit card again for the replacement order and then wait to get the other one back for credit. You guys really don’t know what you’re doing a business.

There is no customer service other than email. Not even chat, which is bizarre. Trying to exchange - have to do store credit only due to sale - and I am supposed to have an email with the code once the return package is on it's way. I have no credit and may have to wait three days for an email response. Meanwhile the items sitting in my cart may sell out. I almost considered buying them anyway, but I don't want to go through this again. It shouldn't be this complicated to return or exchange an item.

The company was impossible to get in touch with--no humans available. It was impossible to complete the exchange of my purchase for the same items in a different size.

Can't even get a response after they sent me the wrong item. It's completely unacceptable.