Sunlighten, Inc.Reviews of sunlighten.com

Reply from Sunlighten, Inc.Jul 17, 2025

Thank you for bringing this to our attention, Staci. We’re sorry to hear your delivery timeline has extended beyond expectations. We’re working to review what might have happened internally, and a member of our team will be reaching out to help provide more information. We appreciate your patience and the opportunity to make this right.

Reply from Sunlighten, Inc.Jul 17, 2025

Thank you for your honest feedback, Janell. We’re sorry to hear of your experience and greatly appreciate the opportunity to learn more to make it right. We are reviewing internally and will be in touch with you soon. Your experience is important to us, and we hope we can regain your confidence in Sunlighten. Thank you again for bringing this to our attention.

Reply from Sunlighten, Inc.Jul 14, 2025

Thank you for sharing your review, Michael. We’re truly sorry for the experience and inconvenience this caused. Clear and timely communication is something we take seriously, and we regret falling short in this instance. Although the Solo System typically ships more quickly than our cabin units, we regret the miscommunication around your delivery timeline. We’re addressing this with our team to ensure it’s corrected and are dedicated to finding the best resolution for you. Your feedback is incredibly valuable and is helping us improve how we communicate expectations moving forward. We’re grateful for your purchase and sincerely hope to earn back your trust.

Reply from Sunlighten, Inc.Jun 11, 2025

Thank you for taking the time to share your feedback. We're so glad to hear you're enjoying your sauna! We’re sorry your recent experience with the team didn’t meet expectations. We appreciate you bringing this to our attention and will be reviewing it internally to help improve the experience moving forward. Thanks again for being part of the Sunlighten community. We're here if there’s anything else we can do to support you.

Reply from Sunlighten, Inc.Jun 4, 2025

Thank you for sharing your feedback—we’re truly sorry to hear about the challenges you’ve experienced. We want to help and ensure your concerns are properly addressed. To do so, we’ll need to request your contact information through Trustpilot so our team can follow up directly and work toward a resolution. We’re committed to supporting you and restoring your confidence in Sunlighten. Thank you for your patience—we hope to connect with you soon and turn your experience around.

Reply from Sunlighten, Inc.Jun 4, 2025

Thank you for bringing this to our attention, this is not the level of service we strive for, and we understand how important clear and timely communication is. A Sunlighten representative will be reaching out to you directly to provide an update and ensure you’re fully informed moving forward. We sincerely apologize for the confusion and the inconvenience you've experienced while trying to connect with our team. Thank you for your patience, and we look forward to making this right.

Reply from Sunlighten, Inc.May 20, 2025

Thank you for sharing your feedback, Staci. We're sorry to hear of your experience and understand your position. We want to help find the best possible solution for you. Our team is committed to supporting you and would like the opportunity to work toward a resolution to get you back to enjoying your sauna sessions soon.

Reply from Sunlighten, Inc.Apr 28, 2025

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Please know that we are currently reviewing this matter internally to ensure we address any gaps in our process and improve the experience moving forward. Your satisfaction is important to us, and we want to resolve this as soon as possible. If you need further assistance, don’t hesitate to reach out, and we’ll ensure you receive the attention you deserve. Thank you for your patience, and we hope to gain your trust back in the future and are here to support your wellness journey.