Sunlighten, Inc.Reviews of sunlighten.com

Sent the wrong sauna, compensated me for the mishap. Also our door doesn't close at the bottom, sent multiple emails to them with no response. Sauna is level too, so must be defective. We still use it, but wasn't the quality and support I was looking for.

Incorrect parts were shipped, had to wait over a week for tech support who finally sent a diagram on how to do a work around only worked partially. Poor customer service and worse tech support!

Buying the product was super easy, however shipping was very troublesome as I was given a shipping manifest as it said it was going to arrive an Friday March 1. I waited all day and no call or no product. After a week of back and forth it finally showed up. The product went together quite nice, however there is not seal for the top or bottom of the glass door like there is on the side so it allows a draft in the bottom and fails to get to max temp. I sent an email asking for more seal and was told it was in the packaging but it was not. Then there was a claim for customer service which I was told would take 24 hours, and after 5 days they finally called to tell me there was no seal for the top or bottom. I asked if I could buy some extra and install it myself and she said that was not possible. I have went back and forth so much, I truly don't know if I would recommend them to anyone.

I have so far put in multiple customer service requests that have not been responded to, at all. I never received a replacement audio cabinet door that was warped when received and will not close. I was promised one would be sent and replace, and it was not. At least one, if not more, follow up emails have not been responded to. Later, I put in a customer service request because the interior color lights are out of synch and one flashes and does not go off, while the other goes on and off. I have not gotten any response to this request. Separately, the interior lighting remote control is very flimsy, and the face has detached from the base of the remote. I am very unimpressed with the poor quality of this remote. I have not received a response to this. And additionally, the magnetic trim on the glass door of the sauna is delaminating, and pulls off when the glass door opens. At this point, I have very disappointed with this purchase, and it was expensive. I had expected better service and better quality on some of these accessories. I'm not saying this can't be remedied, but I am wishing I had just purchased a barrel sauna with just a heating element.

I will start by saying that we love our sauna but read the warranty closely. After not even one year, our sauna door just randomly exploded and sent shards of glass everywhere in our home (the sauna wasn't even on when this happened). I tried calling over four times and did not get an answer or a callback. Finally, I got through on the 5th call only to be told that glass isn't covered under the warranty, only the product's wood. Why would you sell a product that more than 20% of it is glass and not have it covered under a warranty? Needless to say, I will no longer recommend their product to friends and family (of which I have had three purchase these products).

We bought a 4-person MPulse for our home gym in 2022. It has never heated quickly, but several weeks ago it appears there was a software update and ever since, it takes 2 1/2 hrs to reach 110 and won’t heat above that (the max temp range is stated as 167). We have been trying for weeks to get in touch with customer care. No one ever answers the line, if you choose the “*” option to continue holding you are immediately disconnected, if you choose callback, they may call you back eventually, from an unidentified #. They don’t leave a direct # in the voicemail so each time you have to go back thru the queue and they don’t respond to emails. If you call sales, they answer right away! Of course - they are happy to take your $$! But they state they are unable to put you in touch w/customer care, they can only put you back in the queue. If we don’t get a response by end of biz tomorrow, next steps will be to contact the CEO directly via LinkedIn, and filing complaints w/BBB & State AG.

I purchased a Solo Sauna February 2020 right before Covid hit. The sauna was intended for myself and a handful of clients that come to my home for healing work. I did not offer this sauna to clients until April 2021. I was told when this sauna was purchased that it would "last forever". With this, it is and ALWAYS has been a very LOW usage unit. I keep it clean, I use the solo pad cover and towels on top of the cover. The pad quit working 10 months after the warranty expired. I contacted the customer care center with all pertinent information from the original invoice. They send out a new remote and charge me $90. Received the new remote and it does not connect to my pad, I call customer service again, give all the pertinent information, The rep is struggling to figure out why it won't work, in the end he says I have to purchase a new pad for an approximate figure of $700!! I was floored because again this is a LOW USE UNIT. So I just throw the pad in the landfill? I call back a week later - this time I ask for a sales rep. I ask him about the new solo sauna pads and the old ones. (didn't tell him I had one). I ask how long will the pad last, not the warranty but how much usage will I get out of it? He is not direct with his answer but just keeps saying "as long I keep it clean" He tells me he has an old pad and has had it for more than 4 years then he say's it should last at least 20 YEARS!! I have gone through my books and have determined that this sauna has been used approximately 150 times. There is no way that sweat has soaked thru a 3 inch pad with the pad cover and towels on top. It is faulty wiring, poorly made. It unbelievable that I have to write this review when this issue cannot be resolved when calling customer support. Then what? you'll respond saying "call us so we can resolve the issue?" why not resolve it when I call. THINK AGAIN ABOUT MAKING AN INVESTMENT WITH SUNLIGHTEN.

I only got half of my order