Sunlighten, Inc.Reviews of sunlighten.com

Reply from Sunlighten, Inc.Aug 7, 2025

Thank you for your review and kind words, we’re so happy to hear you're pleased with the fast delivery and the quality of your sauna! We did notice the one-star rating and wondered if it may have been accidentla based on your positive feedback. If that’s the case and you feel comfortable updating it, we’d greatly appreciate it as it really helps others who are exploring their options. And if you love your sauna as much as it sounds, we’d love for you to share the experience! You can refer friends and earn rewards at www.sunlighten.com/referral. Thanks again for choosing Sunlighten! We’re grateful to have you in our community!

Reply from Sunlighten, Inc.Jul 8, 2025

Thank you for your review, Martha. We’re truly sorry for the confusion and any inconvenience caused. We’ve submitted a request for our Logistics team to connect with you directly and provide a detailed update on your order. Some items may have already arrived, while others are still being prepared for shipment. They’ll be reaching out shortly to clarify what’s on the way and what to expect next. We appreciate your patience and understanding as we work to ensure everything gets to you as promised. Thank you again for choosing Sunlighten — we're here to support you every step of the way.

Reply from Sunlighten, Inc.Jun 11, 2025

Thank you for sharing your experience, Rachel. We’re truly sorry to hear how frustrating this process has been and completely understand your position. Our team connected with you this morning, and we appreciate the chance to further understand your concerns. We’re actively working to ensure everything is aligned correctly and are coordinating next steps to support you through the resolution process. Our priority is to get this resolved as smoothly and promptly as possible, and we truly appreciate your patience as we continue working on your behalf. Thank you for being a Sunlighten customer. We remain committed to making this right and supporting your wellness journey moving forward.

Reply from Sunlighten, Inc.Jun 10, 2025

We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service or quality we strive to deliver. We appreciate you taking the time to share the details, and we want to make this right. The appropriate team will be reaching out directly to review your case again and work toward a resolution. Thank you for your patience, and we hope to restore your confidence in Sunlighten.

Reply from Sunlighten, Inc.Apr 17, 2025

We’re truly sorry to hear about your experience, thank you for bringing this to our attention. Please know that we are actively looking into this internally and take your feedback very seriously. This is not the level of service we strive to provide, and we deeply apologize for any lack of communication. We’re here for any questions you may have moving forward and are committed to supporting you on your wellness journey. More than anything, we hope to have the opportunity to regain your trust.

Reply from Sunlighten, Inc.Apr 17, 2025

Thank you for taking the time to write this review, Ahava. We’re truly sorry to hear about your experience and understand, especially given the important role your sauna plays in your wellness routine. This is not the level of experience we aim to provide, and we want to sincerely apologize for the issues you’ve encountered. We appreciate you bringing this to our attention. Our team is aware and is actively working on resolving it. While there has been a delay due to a temporary backorder of the heating elements, we are expecting inventory very soon and are prioritizing your order for fulfillment as quickly as possible. We also want to acknowledge your concerns about Michael Kummer’s review. Michael is a longtime Sunlighten partner who explored other options before ultimately choosing Sunlighten for his own wellness journey. While he placed a unit outdoors, it’s important to note that this was several years ago, and he now ensures it is properly covered and protected—something we always recommend to preserve the sauna’s performance and longevity. He has since purchased a larger sauna on his preference of space, and he shares more details about his experience and decision-making process on his website if you’d like to learn more: https://michaelkummer.com/sunlighten-mpulse-review/ We’re committed to making this right and supporting you every step of the way. Please don’t hesitate to reach out if you have further questions—we’re here for you and hope to regain your trust as we work through this together.

Reply from Sunlighten, Inc.Apr 11, 2025

Thank you for taking the time to write this review, Ashley. We’re truly sorry to hear about your experience, and we deeply regret that it has not lived up to the high standards we expect for our customers. Please know this is not the level of service we strive for or find acceptable. We want to make this right and ensure your concerns are addressed properly. In order to do so, we do need some additional contact information to review thoroughly and work toward a resolution. We’ve submitted a request through the Trustpilot platform for your details and would sincerely appreciate it if you could provide them there. This will help our team investigate your situation fully and follow up with you. Thank you again for bringing this to our attention—we’re committed to improving and hope to have the opportunity to restore your trust.

Reply from Sunlighten, Inc.Apr 8, 2025

Thank you for taking the time to share such detailed feedback. We're truly sorry to hear about the challenges you’ve experienced with your sauna and appreciate your kind words about our Customer Care team. We’d really like the opportunity to look into your specific situation and see how we can help improve your experience. Since we don’t have your contact information here, we are going to request your information through Trustpilot. Your feedback is valuable, and we’d love the chance to make things right.