Sunnyside - Naltrexone & App to Drink Less or QuitReviews of sunnyside.co

Reply from Sunnyside - Naltrexone & App to Drink Less or QuitNov 5, 2021

Hi Delilah, I'm really sorry for your experience and the confusion. I was able to look up your account and I see that you communicated with our coaching team several times and we tried our best to explain that you have to track the drinks yourself over text message. This is all well documented in the onboarding and help center. We're excited to get to a point where we can automatically track your drinks, but we're not quite there yet :) We also refunded the payment to your card and your account is now closed. If we've helped make this situation better, please consider upgrading this review or removing it. Thanks!

Reply from Sunnyside - Naltrexone & App to Drink Less or QuitNov 1, 2021

Hi Leanne, I'm really sorry for the negative experience you've had with Cutback Coach. It sounds unusual, and something that we'd like to have the chance to make better. I've requested more information from you via the Trustpilot tool. Unfortunately I can't look up your account without some more information. Please rest assured that we'll absolutely get your credit card refunded and also do our best to get your account activated so you can try your free trial again. Most likely this issue is something that we can resolve quickly. We do state clearly during signup that you'll start with a 15-day free trial followed by a paid subscription. If that was confusing or unexpected I'm really sorry about that. We do our best to set expectations very clearly.

Reply from Sunnyside - Naltrexone & App to Drink Less or QuitAug 26, 2021

Hi Lori, I'm really sorry for your experience. We're working really hard to create a best-in-class service and I know we let you down. We really did have a bug that impacted about 5% of our members. We did our best to communicate with affected customers, we then sent a refund, and then offered an additional two weeks to get started again. We did everything we could given the situation. Although we want to help everyone who drinks, we specifically state that Cutback Coach may not be right for people with an addiction to alcohol, and link to resources that may be better suited. We are a for profit company because we're offering a premium service, but I assure you we would never manipulate or otherwise take advantage of our members. We care deeply about helping people create a more proactive, healthier approach to drinking. I've reached out to you via the Trustpilot tool and hope you respond. Thanks! The Cutback Coach Team

Reply from Sunnyside - Naltrexone & App to Drink Less or QuitAug 2, 2021

Hi Elizabeth, I'm really sorry for your experience. We work really hard to help our members achieve their goals around mindful drinking, so we never like to see a review like this. I've requested information from TrustPilot to try to get in touch with you and hope that we can talk to make it better. If I can look up your account I can ensure you stop receiving any messages from us. There's a chance that your account was in a paused state, which is one of the cases in which we would message you once a week to resume your account. I assure you that we're not a scam and we always respect requests to stop messaging. I hope we can make this better.

Reply from Sunnyside - Naltrexone & App to Drink Less or QuitJun 21, 2021

Hi Sheila, I'm really sorry for your experience. Unfortunately you are likely one of the small set of customers who have been affected by this issue. It has to do with the carrier (in this case Sprint/T-Mobile), and although we're working hard to get it resolved, it's largely out of our control. We hope it gets resolved this week. I assure you we are not a scam. This is a regretful issue that we're working through. Please email [email protected] or submit a ticket at https://help.cutbackcoach.com if you need a refund or more information. Thanks for your patience 🙏