Bad
Based on 179 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SunTrust Banks, Inc., is an American bank holding company.
SunTrust (suntrust.com) has 179 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
Showing 163 reviews with 1 star · Clear filters
Marvin G.
Been with Suntrust for well over 20+ years but this new TRUIST sucks. The Online banking is AWFUL! When trying to do bill pay you can't see how much you have in your account! It's awful and total crap!
CeCe
I opened an acct. 10/21/21 and will close immediately! Never have I had such extremely negative experiences (Plural) in such a short amount of time, that I have with Suntrust, Truist, BB&T, or whatever they're calling themselves:-( I just reported my experience to: CFPB (Consumer Finance Protection Bureau)...I don't have the strength to go over what happened, but as the other's have said in their reviews, "STAY AWAY!" *Update- I read a few more reviews after posting, and saw someone else was told about the, "Backoffice". I think "Backoffice" needs to give the "Front" office more authority to make decisions. Refer to/reach out, contacting backoffice, just sounds like an excuse service reps use to try and dignify the, we're helpless to do anything, response.
Luis M.
The Truist app sucks. Just rebrand the Suntrust app ffs
Jun M.
Worst company ever. Be my guest and use them. All the negative comments here are legit. I don't know because if they merge into this company but they need to get their stuff together. Not organized at all and not to mention CS sucks put me hold for 90 min and transfer me another 40 min hold and never got the clear answer. I regret using them for the loan. I need to refinance using different bank and get out of this bank service ASAP.
maree M.
useless customer services you have to wait for more than 40 minits. and no action taken . i lost my money for more time.
Bryan C.
It’s 3:00 pm and I started calling around 1:00 roughly 2 hours on hold And all I need is to get zelle linked to my online app. Worse costumer service I’ve ever experienced by far.
Tony C.
Been with suntrust for decades usually great customer service till the merger now it sucks. I have a basic question been on hold for 30 min. Bye bye suntrust/truist
G E.
20 minutes on hold to be told I have to make a special trip to my local branch....im closing this checking account PRONTO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
