SunTrustReviews of suntrust.com

Same as couple experiences below. What horrible service. I have been hold for 1hour 20 minute and still no service. Call disconnected twice before. My mortgage was transferred from Rocket Mortgage and all I want to do is setup autopay. They have not sent any communication with loan number and such, so don't have the option to do it all online.. Feel stuck and have already wasted more than 3 hours on this.. horrible service... so bad of Rocket Mortgage to transfer service so such poor business!!

Same as Allyson, But I’ve been disconnected twice this morning and I’ve currently been on hold for 30 minutes. Just want to set up autopay. You get thousands in interest, how about some customer service! Sean

My mortgage was transferred to SunTrust (from Rocket--which was great). I have received nothing from SunTrust, so do not have my new mortgage number, needed to set up an on-line account. I've been on hold for an hour and 20 minutes.

Only giving one star because I can’t give zero. Banked with Suntrust after moving down south, right in the midst of covid. As with almost all of us, covid affecting me HEAVY! I had just enough $ to get my bills paid. But the second I went -$2 in my account, I was charged a $35 overdraft fee. Fine. Not unusual. But before I could even pay that off, more bills were automatically processing out of my account. Now, Suntrust did not pay the bills, so they did not add to my negative account, but they did charge me for the processing that didn’t go through. So there is another $35. I started paying my bills from another account that I had $ in, while I saved up to pay Suntrust for the overdraft. Next thing I know, I’m over $500 NEGATIVE IN MY ACCOUNT & they were ALL FEES!!! How the HELL am I supposed to pay that off, along with all my bills, while I’m laid off from covid?!! No help from customer service “it is what it is” kind of attitude. I came up with some extra cash today and called to see if we could work out a lump sum deal (after which I was going to close my account) only to find out it went to collections. No email. No call. This is the worst bank I’ve ever banked with!!! Insanely stressful situation I’ve been put in because of them.

I want to give a brief summary of my experience with BBT/ Truist after 30 years with the bank. I started with Bank Atlantic and eventually through the merges it became Truist. There was an event where people called the bank and were trying to change my personal account info. There was also an attempt to withdraw money from my personal account. I was contacted by a bank manager about what was happening. When I asked to have my accounts put on freeze and open new accounts I was told I was compromised from inside the bank and I needed to leave BBT/Truist. A new account would not help me since it came from within. I went back to see the manager after speaking with BBT security on the phone and the manager then claimed she never said any of the things she said in our 15 minute conversation 2 days before. I told her I wanted an investigation. Quite some time later I asked to speak with the person charge of my complaint because nothing was being done. I finally received a phone call from the investigator. From the very beginning she lied. She claimed she knew nothing about my claim but then she revealed she knew everything when it was convenient later in the same conversation. At that point I realized she was not investigating my claim to help me. She called to turn everything around and was condescending at the same time. Once I thought about the conversation I called her back to ask what the point was in calling me and asked her why she lied to me. After a lot of dancing I got nothing except more nonsense. They had no intention of helping me. This little show was to appease me and for me to quietly go away. Thirty years and 6 figures in the bank means nothing. If you are in this bank, leave. If you are thinking of using this bank, DO NOT, BUYER BEWARE. I did file a complaint with the cffp which is the oversight government agency for the banking industry. The corporate office responded with "NO COMMENT"!!! Got it, NO COMMENT, they DO NOT care about you or anything their employees are doing in regards to our information. There is a lot more but that is enough for now.

Customer service is rude and our lender, Tenia lied constantly. We were promised appraisal refund but we never received it, the "boss" was always "working on it." The lender Tenia, tried to use an appraisal refund as leverage. So we went with a different lender that gave us a better rate anyways.

All those 5 star reviews posted here are similar in response structure; I highly suspect they are fake! Do not trust this bank! It is not the same bank you may think it is from when you first opened your account. This bank is functioning like a money laundering dry cleaning scheme. Certain things do not make sense! It is easy to do this and that yet when it comes to actual banking they limit you on what you can and cant daily with the potential of blocking you for any reason keeping your money and good name hostage!!! It no longer functions as a BANk! RUN! YOU HAVE BEEN WARN!!!

Truist / Suntrust is definitely not a bank for small businesses. I have been a customer for over 15 years and had a small business line of credit with them. I paid diligently and on time, every month over the years. But when Covid-19 hit and I lost all of my customers, I had no revenue and I turned to Suntrust and asked if I could have a deferment because of the impact of by business due to the pandemic. They flat out said no, but offered to put me on a term plan for me to pay out my loan. That was the only option they provided. Now unable to pay the interest on the line of credit, they quickly turned me over their legal collections and within a few months, I was served papers for breaching my loan contract. No one from Suntrust/Truist attempted to contact me to try and work out a payment plan. No, they went straight to a lawsuit. Now I am faced with hiring a lawyer to go to court to explain that with no revenue and no income, how can I begin to repay the loan under the terms they provided. I tried to negotiate with them, but they refused to deal with me. Now I am being sued by a Big Bank during the middle of the pandemic and during this economy where so many businesses are struggling and fighting to stay alive. Now I am forced to take money from my 401K to pay for a lawyer, so that they won't put a judgement on my house. It is also unfortunate that the same Suntrust, back in 2008 during the bank bailout, they took money from the government to save themselves and while many banks paid the money back, Suntrust never paid back the $3.5 Billion that they took. See the CNN Money report below. But now during a pandemic, when small businesses are struggling, they quickly forget that they were bailed out and never repaid the money. Not a bank that I would recommend anyone doing business with. Shame on you Suntrust/Truist or whatever name you want to go by.