superairjet.comReviews of superairjet.com

Simply a useless airline that DOESN’T fly its advertised schedule. My flight cancelled 7 times in 10 days. How is that a functioning airline?? AVOID

Horrible experience with this airline which is associated with the Lion Air group. First of all, they canceled my flight without even sending a proper notice about it, I had to find out by accident and follow up with them to clarify. Then I had to message multiple times with customer support to even issue a refund which then took 2 weeks to confirm, and in the end, they told me it would take 60 working days!!! to refund the money to my local Indonesian bank account. What a scam, they are holding back my money although it's their fault to cancel the flight... I'm outraged and will never book with them again!

I booked a flight through booking.com for this airline. I want to change the date of travel and if it is not possible I want a refund. But the response I got was that they can't do anything because I booked from booking.com. Really bad airline