Great
Based on 684 reviews
Superior Cheer and Dance4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2011, Superior Cheer and Dance has carried forward Pearison Inc.’s 50+ year legacy of quality, fast turnaround, and dependable service for cheer and dance programs worldwide. We offer a full range of custom cheer and dance uniforms, including value-packed uniform sets and select styles with free tackle twill, along with a wide selection of in stock gear ready when you need it. From practice to performance, Superior Cheer and Dance supports your team all season long. Our U.S.-based sales and customer service team is here to help every step of the way, and our secure online store makes ordering simple. With quick, reliable shipping—and free shipping on orders over $300—you can count on Superior Cheer and Dance for consistent service and quality, year after year.
Superior Cheer and Dance (superiorcheeranddance.com) has 684 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 120 reviews with 1 star · Clear filters
Ashley W.
So inconsistent. Do not trust them with any custom orders. You have NO IDEA what is going to show up… TERRIBLE customer service.
Reply from Superior Cheer and DanceNov 13, 2024
Thank you for your review. I show your flagpole order shipped and delivered as ordered. If there was an issue with this, please contact us at [email protected]. Amanda - Customer Care Team
Priscilla
False inventory information on website. Order was delayed a week when someone finally reached out to let me know about 1 size. Then after constant emails it turned into well over a handful of sizes. No amount of compensation to cover alterations or week delays. Finally got my order on the 30th but we are now in playoffs and hoping my girls use them at least for more than one game. Wanted to buy again next year but will source from a different vender or direct. Ridiculous.
Reply from Superior Cheer and DanceOct 31, 2024
Thank you for your review. The items purchased ship directly from the Champion warehouse. We do not show inventory on our website as we do not have immediate access to that. I apologize that they were out of stock on some of the items needed. Amanda - Customer Care Team
Colbie B.
Order place at beginning of October, checked the shipping estimator on the website to see if any shipping issues due to Hurricanes Helene and Milton, order was never received. Was told it was due to shipping for Milton which I was not understanding especially since website stated no issues for shipping in my area. Called to customer service, order was supposedly replaced with expedited shipping. Order had to be cancelled a few days ago due to Cheer season over and order still never received via 1 day, 2 day, no day shipping as explained. It has been a week since order cancelled and order still not received even though 2 different orders were supposedly shipped. Worst experience ever as I place order for a parent. Will not recommend or use this site for our future cheer needs.
Reply from Superior Cheer and DanceOct 30, 2024
Thank you for your review. I apologize. The vendor for the items purchased is located in Georgia. Your area may not have been affected by the hurricane, but their warehouse was. Once they reopened, they assured us that your order would ship quickly. I apologize that did not happen. We tried our best, speaking with you and the vendor many times about it, but we had no control over what happened within their warehouse. We have issued a full refund on your purchase. Amanda - Customer Care Team
Bronwyn P.
havent received my order
Reply from Superior Cheer and DanceOct 30, 2024
Thank you for your review. You ordered custom made flags. They are on a 3 week manufacturing schedule. Once completed, you will receive an email with tracking information. Amanda - Customer Care Team
nancy
I am very disappointed in this company. I paid for two different orders and while one is still processing over a month later, the 2nd order never did show up as processing or otherwise. I have both emails confirming my orders (2) and the PayPal pmts for them. But no orders delivered?!?! Be very cautious ordering from here. I have sent multiple emails with no response!!
Reply from Superior Cheer and DanceNov 1, 2024
Thank you for your review. Please reach out to us at [email protected] with your order information so we can assist you. We have replied to all emails received. Amanda - Customer Care Team
Kristy
I ordered and paid for something. About a week and a half went by and I had no info about shipping. I emailed to ask for info and I was informed that the item was sold out and I could either have a different size or refund. I found this extremely odd. Had I not reached out I wonder if they would have Ever contacted me. I requested a refund and that too, took a follow up email a week later and took a week and a half to receive.
Reply from Superior Cheer and DanceOct 24, 2024
Thank you for your review. I apologize that you were not notified in a timely manner. We had not yet received information from the warehouse to let us know there was an issue with your order. Refunds take roughly 1 week to be processed through our system. Amanda- Customer Care Team
Jennifer D.
What I ordered was not in stock and I was never notified.
Reply from Superior Cheer and DanceOct 23, 2024
Thank you for your review. I apologize that you were not notified of the stock issue. Amanda - Customer Care Team
Amanda Vandesteeg M.
Still have not received order & was due here Oct 2nd!!
Reply from Superior Cheer and DanceOct 18, 2024
Thank you for your review. Per our conversation, your order returned due to an address issue with FedEx. We are reshipping the order and have upgraded the shipping at no charge to you. We are also refunding the shipping on the original purchase. I apologize again for the inconvenience. Amanda - Customer Care Team
