Great
Based on 684 reviews
Superior Cheer and Dance4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2011, Superior Cheer and Dance has carried forward Pearison Inc.’s 50+ year legacy of quality, fast turnaround, and dependable service for cheer and dance programs worldwide. We offer a full range of custom cheer and dance uniforms, including value-packed uniform sets and select styles with free tackle twill, along with a wide selection of in stock gear ready when you need it. From practice to performance, Superior Cheer and Dance supports your team all season long. Our U.S.-based sales and customer service team is here to help every step of the way, and our secure online store makes ordering simple. With quick, reliable shipping—and free shipping on orders over $300—you can count on Superior Cheer and Dance for consistent service and quality, year after year.
Superior Cheer and Dance (superiorcheeranddance.com) has 684 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 120 reviews with 1 star · Clear filters
Michael H.
You didn't have what I ordered even though it showed that the item was in stock. Don't show the numbers if they aren't accurate!
Reply from Superior Cheer and DanceNov 20, 2023
Thank you for your review. Unfortunately, our website does not show inventory in real time as we also accept phone, fax, and mail in orders. I apologize for the inconvenience. Amanda - Customer Care Team
Brandi S.
Signs for competition. Ordering was easy, and the signs are pretty. However, I am disappointed in the quality. The signs are thin and flimsy and bend easily. We haven't even used them for practice, yet. They aren't going to last very long.
Reply from Superior Cheer and DanceOct 23, 2023
Thank you for your review. We are sorry you're not happy with your order. Please reach out to us with your order number and photos of the signs at [email protected], and we would be happy to help. Amanda - Customer Care Team
FSW
Ordered some poms and a megaphone on 9/20. Received the Poms within a few days. 3 weeks later still waiting for megaphone. Emailed customer service on 9/28 to be told it takes approximately 10 days to ship. Called customer service on 10/11 to be told they are trying to get in touch with the supplier and will call me. I have yet to receive a call. And my competition is in 4 days!
Reply from Superior Cheer and DanceOct 17, 2023
Thank you for your review. I apologize for the delay with the supplier. Amanda- Customer Care Team
MARTHA D.
I didn’t receive my order yet. It suppose that I should be received this week. But I didn’t . I need the pomps for tomorrow and I haven’t
Reply from Superior Cheer and DanceOct 2, 2023
Thank you for your review. As noted, this item is out of stock. Once we receive inventory, your order will ship. I apologize for the inconvenience. Amanda - Customer Care Team
Autumn B.
I got refunded and then charged again days after my item was received.
Reply from Superior Cheer and DanceOct 2, 2023
Thank you for your review. When you make an order online, an authorization hold is put on your card for the total amount of the order. As items ship, that hold is released, and the card is charged. Amanda - Customer Care Team
Renae B.
I have not received my order, I have received no tracking information. I’ve sent emails asking for the tracking information and to know when I will receive it and have yet to receive a reply. It has been around a month since I ordered originally,
Reply from Superior Cheer and DanceSep 25, 2023
Thank you for your review. Our sales team contacted you on 8/21. Please reply to that email, or contact them direct at 1.800.776.1194, option1. Amanda - Customer Care Team
NH
LONG wait time. When I placed the order it never said there was a delay or expected shipping. On my receipt it said shipped that day, when I checked 2 weeks later they said there is a 2-3 week production time. 4 weeks later - it will be at least 2 more weeks before they ship. We are going on 6 weeks since order date.
Reply from Superior Cheer and DanceSep 18, 2023
Thank you for your review. Our webpage does state the estimated production timeline for this item. Unfortunately, that manufacturer cannot keep up with demand, so the production time is longer than anticipated. Amanda - Customer Care Team
Gwen E.
It didn’t fit and no one was reachable for an exchange just wanted another size
Reply from Superior Cheer and DanceSep 7, 2023
Thank you for your review. Our phone lines are open from 7am CST to 6pm CST Monday through Friday, and from 8am CST to 12pm CST Saturday. You can email us anytime at [email protected] and we will contact you during business hours. If you'd like to reach out to us for a return, we'd be happy to assist you. Amanda - Customer Care Team
