Reply from SuplifulJul 1, 2024
Y Rodriguez,
I apologize personally for such a bad experience using Supliful. U want to emphasize that our only goal is to help other businesses to succeed with Supliful and become profitable. It is never our intention to cause frustration and create even more challenges for business owners.
Though we are not perfect in our execution, we tend to fuck up on multiple occasions,and, yes, not deliver on our promise.
But we always try to do everything honestly, putting in our best effort and making sure our businesses can succeed. This is an extremely complex business model to run, we are less than 3 years in the market yet it is being asked from us to operate like Amazon. Only the ones who are sleeping don't make mistakes.
Below I will address all the mentioned paragraphs and give our side of the whole story:
Communication: Definately communication from our side needs improvement. We have a WhatsApp community group where we distribute information, we send all critical information via email. All subscribed accounts have access to our customer support chat. Also, we are trying to figure out ways how to best communicate stock levels in our warehouse, as well as automatically push out of stock notifications to your Shopify stores.
False Promises: We don't lie. This is not how we operate Supliful and run our business. We are driven by honesty and full transparency on our business. When it comes to false promises it is a chain of events that effects us telling the wrong information. For example, one of our partners says that a product will be delivered in 15 days, when after a week they just change their statement and say it will take another 15 days due to lack of an ingredient for their product. This illustrates the complexity of the supply chain we are operating and it is not so straightforward.
Operational inefficiencies: We are happy to give you back the 100s of dollars you invested. Please reach out to us. We don't want you to lose any money. I must agree that this year operationally has been challenging and the growing pains have continued longer than expected. We know what aspects we need to improve to take operations to the next level, however, lack of resources limits our ability to move faster and implement these features.
Lack of Reliability: Our operation currently is struggling with many smaller businesses, which demands from time to time is unpredictable. However, for our larger clients generating most of the revenue for Supliful the product processing and shipping is seamless. We have delivered huge value for them.
Conclusion:
Our mission is to enable private labeling for the masses. So that anyone can come to Supliful and launch their own fully custom consumer brand. To complete that mission we will fail, things will not go our way and there will be situations when unfortunate chain of events happen. However, I want to emphasize that we are not a SCAM, we have helped people build 7-figure business, and become financially free in less than 3 years of operations. In this time business have made almost $20m and we have shipped out more than half a million units. That is large contribution for the US economy in such a short time.
Supliful team operates transparently, honestly and with the best interest at heart for the business that use our service.
If you would like to talk to me personally fee free to book a call with me from my LinkedIn profile I be happy to address any concerns. :https://www.linkedin.com/in/martinslasmanis/
Sincerely,
Supliful CEO
Martins Lasmanis
