Shipped wrong item! Upset not because of that, but because their lack of communication
I ordered from SupplementMarket.com, and received the supplements in a timely fashion. However, when the shipment came, I noticed that one of the products was not the same as the one I ordered. I called them, and somehow their "answering message" girl picked up, told me that the office people might be busy so the call got diverted to their answering service. I told her my problem, and she took down my name and number, to forward it to the "office" staff, and they would call me back. Waited a day, and no call back. The next day I called again, and surprise, the "answering" girl picked up, with the same line " give me your contact info" and we will get back to you. I explained to her it was my second time calling, and gave her the info again. 4 hours go by, its coming close to end of business day, and still no call back. I called them again a THIRD time, and surprise, surprise, the answering girl picks up with the same line. I got fed-up with trying to reach them, CC company will be notied for a swift dispute. They hire answering machine people just to take messages?? Would it be easier, and quicker if the answering machine operators took care of consumer problems?? I suspect that they have a very poorly run operation with one person answering phones, and the other shipping items. They communication and customer service is the lowest. I gave them not1, not 2 but 3 chances to make it right, but they will not listen. I am an active member of several fitness and bodybuilding boards, and I will make my reviews about this company known to their customer base.
