SUPPLY LEADERReviews of supplyleader.com

Reply from SUPPLY LEADERFeb 28, 2025

Dear Customer, We have received your information and our team is checking the information right now. It can be a payment system issue. We will keep you notified about any changes. Sorry for the inconvenience. Warm regards, Supply Leader UPD: We have just manually fixed your issue and the refund has been processed successfully.

Reply from SUPPLY LEADERFeb 14, 2025

Dear Customer, Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality. That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices. For the manual search of original US suppliers by our manager use Enterprise subscription plan. Regards, Supply Leader

Reply from SUPPLY LEADERFeb 11, 2025

Dear Alex, We are very sorry that you are facing such a problem. And we will try to resolve this as soon as possible. We have requested your email through the Trust Pilot system and ask you to provide the email you used to register with us. Our staff will resolve your issue within 48 hours, but in the meantime we ask you to check your spam folder in your email, it is possible that a support response may have gotten lost there, it happens. We apologize again, we are already looking into your issue. Warm regards, Supply Leader

Reply from SUPPLY LEADERFeb 3, 2025

Hi Dear, Most likely you subscribed to our service, and there was an unsuccessful payment attempt through the PayPal. If the payment does not go through on the first attempt, PayPal makes second attempt 5 days later to charge the subscription fee. All attempts to write off funds are made by PayPal and we cannot influence them. To stop further payment attempts, simply cancel the subscription in your personal account or via PayPal. We have requested your email via Trustpilot. Please provide your email that you used on our website so that we can better understand your situation to avoid such misunderstandings in future. In any case, the support service should resolve your situation. Most likely, you did not receive a quick response because of the weekend. Requests received on the weekend are processed on Monday. Please do not worry and wait patiently. Regards, Supply Leader

Reply from SUPPLY LEADERFeb 2, 2025

Dear Charlotte, Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality. That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices. For the manual search of original US suppliers by our manager use Enterprise subscription plan. Thanks, Supply Leader

Reply from SUPPLY LEADERFeb 1, 2025

Dear Tristan, Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality. That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices. For the manual search of original US suppliers by our manager use Enterprise subscription plan. Thanks, Supply Leader

Reply from SUPPLY LEADERJan 31, 2025

Dear Customer, Most likely you used our Starter subscription plan, where we provide an access to a large database of manufacturers with the lowest prices, but we cannot guarantee their originality. That's why we always recommend buying samples before purchasing a large quantity. Very often you can find quality suppliers at very low prices. For the manual search of original US suppliers by our manager use Enterprise subscription plan. Shipping costs are estimates only. Please feel free to place an order to find out the final shipping cost, which may be significantly lower than that displayed. Most likely there was an issue with the product parameters, the shipping cost cannot be that high. We have requested your email via Trust Pilot system, please provide the email address you used when registering with our service, so we can find your account faster. UPD: Your refund was completed, please check. Regards, Supply Leader

Reply from SUPPLY LEADERJan 16, 2025

Hello Rachael! We have checked the information and processed the refund! The confirmation should have been sent to your email ra*************@live.co.uk. We would be happy if you decide to come back and enjoy the full functionality of our service! Regards, Supply Leader