Sur La TableReviews of surlatable.com

Nestor Bolanos was very prompt & helpful in resolving the issue of missing items from my order. Thank you.

The on line customer service rep found my original receipt allowing me to return an item..Joe was fabulous

My family and I have made the holiday cooking classes at Sur La Table a cherished tradition for the past four years. This year, we hit a major roadblock when two-thirds of our household came down with the flu just before our scheduled class. Initially, I was very concerned because the 48-hour cancellation policy was being applied quite rigidly, despite our medical emergency and our desire to keep the kitchen environment safe for others. However, I am writing this review specifically to highlight the incredible service provided by Brenton. After I reached out to discuss the situation, Brenton stepped in with a level of empathy and professional flexibility that is rare to find. He understood that we weren't looking for a refund, but simply a way to preserve our family tradition and our investment. Brenton went above and beyond to resolve the matter equitably, ensuring that we felt valued as long-standing customers. It’s because of staff members like him that we will continue to call Sur La Table our home for holiday cooking. Thank you, Brenton, for saving our tradition and for your outstanding customer service!

As usual , excellent class, we learned a had a lot of fun! Also, great items can be found at the store.

The baking pans I ordered were damaged but customer support, especially Diana Ponce, took care of it really quickly. She was very responsive to my emails and helped me get a replacement of my pans.

I received a delivery that was intended for another customer. I reached Beatriz Panduro in customer service, who was very courteous and helpful during the busy holiday season. In a few days she was able to verify my original order and have it sent to me very quickly. I am very pleased with how the was resolved.

I had a missing item from my order and reached out to Sur La Table customer service. They responded immediately, looked up my order number, identified exactly what was missing, and gave me clear options right away. Nestor handled everything efficiently and professionally — a replacement was requested without any back-and-forth or hassle. This is exactly what great customer service looks like: fast, helpful, and solution-oriented. Mistakes happen. How a company handles them matters — and Sur La Table absolutely nailed it.

Amazing customer service! Called and a professional and kind customer rep named Jack was wonderful. Thank you!