Sur La TableReviews of surlatable.com

Would give minus if I could. Couldn't leave gift message on registry (wouldn't take). Items still in registry following day, so can easily have repeated purchases of same item. C/S said her side says sold, nothing she can do. No supervisor available, cannot fix anything, can only take message. Cannot say when supervisor will call. I can't even cancel order. Once they have it, they do not cancel. Horrible gift giving experience. Go elsewhere

After multiple emails and phone calls back and forth, they STILL will not refund my gift card order even though there is no policy on their website that states they are non refundable. I have screenshots of every page. This is FRAUD and unacceptable.

Will not let you cancel an order even if it hasn’t shipped yet and won’t ship for several more weeks. Now I need to pay for return shipping and deal with this extra hassle for something that any other company would have been able to cancel. Never shopping here again. They say you can just refuse delivery with UPS which is almost impossible to do during Covid since the driver doesn’t have you sign for the package. UPS store wouldn’t let me refuse delivery either since only their “hubs” will do it which means I would need to drive an extra hour out of my way.

I want to file a complaint against the management in Roseville california store. I went to buy a breville food processor today and was told to leave the store by one of the cashier. I was fully compliant with california mandate and wearing a face shield. I had covid a month ago, but still agree to wear face shield. Wow, here I am trying to support my local business, local jobs, paying more than on Amazon and for what? For this horrible discriminatory treatment? I called and spoke to the manager who apparently was on site and saw the whole incident and said nothing, not even apologized. What can I say, if sur la tables most important goal is to go out of business then you are right on track. No more of my dollars will go to sur la table. What a shame.

Their customer service is beyond terrible. They will fight with you. My item has been missing for over a month and they won't help. FTC complaint is submitted.

Do not buy from this company。 They advertise falsely!

This company is poorly managed and the customer service is abysmal. I ordered a $200 nitro cold brew maker through them, and when I got it the piece of garbage leaked coffee all over my fridge and had pieces that didn’t work, so I returned it and was told a refund would take no longer than 10 days. It’s been almost three weeks now, and after I contacted them they said the refund processed today and would be available in about 5 days. This is entirely unacceptable. I should not have to wait up to a month for a refund. No apology or rush to fix anything, so it’s clear they don’t care about resolving your issues. Stay away.

They shipped the wrong item. Then they denied it. Even though I sent photos. Then they claimed it was the correct item (it was an 8qt pot not a 16 as ordered). Every reply took 5 or 6 emails. And none of the replies ever addressed the problem honestly. I have done business with them for years, but that is now over.