Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 167 reviews with 1 star · Clear filters
Bill P.
This is a horribly run company. I’ve been sent the incorrect item by them on more than one occasion. When informed of their error they were unable to provide the items I had actually purchased. Don’t stay away, run away!
SID R.
Horrible customer service, rude representatives. They never deliver on their promised shipping dates + they lie about their available stock on their website. Would give them a 0/5 if possible.
Debbie Carrell P.
Awful customer service! Placed an order 11/3/20; it's now 11/30/20 and still not received. I have made numerous calls checking on it and there is always an excuse. I called today only to learn that they cancelled my order. I didn't ask for it to be cancelled. Who did????? If I could give them a zero star rating, I would!!!!!
Mike B.
They ignore emails and when you call them they lie.
Sunni B.
Could have easily made me a satisfied customer but choose not to. I will spend my money elsewhere.
Kathleen M.
I would give 0 stars if I could. Email received for Black Friday Deals. No limitations listed other than 'sale 11/13 thru 11/16'. After some consideration decided to order item. Listed in ad for $399.96. On Saturday cart price was $599.96. On Sunday it was $699.96. Talk about false advertising. Customer service was a joke!! Lost a long-time loyal customer today.
Cameron D.
Horrible....BEWARE! Once a great store. Now that they are bankrupt, have closed half their stores, and are looking to sell the remaining stores, they are now pretty sleazy. They won’t even swap out a defective item.....much less give you a refund or credit.... so don’t expect them to be around next week or next month if you want to return an item or it breaks or is defective. Also there sales staff in our local store is very snotty and antagonistic.....perhaps due to election outcome, but nonetheless, there’s no reason for being rude to customers......so so sad to water the demise of this company.
Susan R.
When I called to check on my order as I received 1 item however the 2nd item looked like it was cancelled online. the customer service was absolutely horrible. The sales rep was rude and not accommodating at all! I should have ordered the same item on Amazon.
