Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 402 reviews with 5 stars · Clear filters
Tom
Website says “all knives ship free” but when I tried to order a knife the cart added $ for shipping. I call SLT and Itzel took care of the problem immediately!
Reply from Sur La TableMay 13, 2023
Hi Tom, thank you for allowing us to make your order right and for shopping at Sur La Table!
Julia
I called in a spoke with Chris. It was a great customer service experience. I wasn’t rushed and he was able to answer all my questions about my class. We’re looking forward to a fun night out!
Reply from Sur La TableMay 13, 2023
Hi Julia, thanks for sharing- happy cooking!
LM M.
Had an extraordinary customer service experience with Chris today. He was patient, able to answer all of my questions and resolved the problem quickly and to my satisfaction! He sets the standard for excellent customer service!
Reply from Sur La TableMay 13, 2023
We are so happy to hear about your great experience! Thanks for sharing.
TH
I spoke with Christopher today as I needed assistance in ordering various items and he was very patient and helpful. I appreciated his assistance and would recommend Sur La Table to everyone, as they have great products and customer service.
Reply from Sur La TableMay 9, 2023
Thank you for letting us know how we are doing - you put a big smile on our faces!
Jenie
I had a great experience with sur La table customer service Christopher. He was very pleasant to talk to. He was quick, efficient and thoughtful getting my order straight. Christopher was very professional. 5 star for his customer service.
Reply from Sur La TableMay 8, 2023
Thank you for your wonderful review!
Craig B.
The customer service agent Chris was very polite and effective resolving my gift card issue. 5 stars. Thanks Chris!
Reply from Sur La TableMay 4, 2023
Thank you for your wonderful feedback!
CK
Heidy, Customer Service was extremely helpful and professional. She was patient in tracking my incomplete order and was able to retrieve my gift card information. Heidy showed exemplary customer service. I sincerely appreciate all of Heidy's assistance in resolving my issue. Thank you so much Heidy.
Reply from Sur La TableMay 4, 2023
Thank you for your feedback, we will be sure to share your kind words with Heidy!
Casey J.
We love staub and Le Creuset The selection is terrific and when there's a sale it's a sale worth knowing Jose did a fine job
Reply from Sur La TableMay 1, 2023
Casey, We are extremely happy to hear about your five star experience. Thank you for sharing Happy Cooking!
