Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 402 reviews with 5 stars · Clear filters
Lisa M. K.
Christopher was very helpful. I was upset I'd have to pay shipping on a large box that I feel was sent to me by mistake. I appreciated his offer of a prepaid label.
Reply from Sur La TableDec 1, 2022
Lisa, thank you for giving us the opportunity to make this right. We are very glad you called.
Lauren C.
Chris in costumer service was super nice, quick, and helpful!
Reply from Sur La TableDec 1, 2022
Lauren, thank you for providing feedback about yoru experience. Happy holidays.
Shelly
I recently ordered 3 fish spatulas, on the buy 2; get one free deal. Apparently, I did not complete the check-out properly and only two arrived. I contacted Sur La Table and Rafael took care of the problem immediately; no questions asked! I really like Sur La Table, for their quality products and good prices, as well as their customer service! You are dealing with a high-quality company, supported by its conscientious personnel. Great job, Rafael!!
Reply from Sur La TableNov 29, 2022
Shelly, thank you for gifing us the opportunity to make your order right! We appreciate that you are a great customer.
Lana P.
Sur la Table is a great store with great products and friendly staff. Christopher, in customer service, was very helpful in taking care of an issue I had with an online order. A great shopping experience in every regard! Lana P
Reply from Sur La TableNov 29, 2022
Lana, Thank you so much for your feedback. You put a big smile on our faces!
Gary
Heidy took time to understand my issues. And took steps to resolve my issue. Not my first call on the same issue but Heidy explained the limitations and options for me to consider to rectify my issue. Very effective customer service today.
Reply from Sur La TableNov 26, 2022
Hi Gary, Thank you for sharing your experience with us. We appreciate your feedback.
Tim S.
Great customer service from Jose on my product return
Reply from Sur La TableNov 22, 2022
Hi Tim, Thank you for giving us the opportunity to help with your return. Thank you for for choosing Sur La Table.
Danielle L.
Jose was very friendly and took care of my replacement order with no issues. Great level of customer service!
Reply from Sur La TableNov 22, 2022
Hi Danielle, Thank you for sharing feedback about your recent call. We are glad to have you as a Sur La Table customer!
Ziena G.
Chris was super helpful, he was patient to listen to my return and repurchase item. he helped efficiently, help resolve & honor the price i paid before. great service.
Reply from Sur La TableNov 22, 2022
Ziena, thank you for telling us about your experience with Customer Service and for trusting Sur La Table!
