Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 402 reviews with 5 stars · Clear filters
Anonymous
I unfortunately had to cancel a cooking class due to family illness. This posed no problem and a refund was issued immediately. I will definitely reschedule. The service rep, Itzel, was very helpful.
Reply from Sur La TableNov 12, 2022
We are sorry to hear about the family illness. Hope things are better now!
Luke D.
Christopher was very helpful in friendly in helping me get my class rescheduled. Thank you!
Reply from Sur La TableNov 12, 2022
Luke, Thanks for sharing. Happy Cooking.
Barbara M.
When I only received a partial order, I called Sur la Table and spoke with CS Rep Daemon. He was very nice, professional, knowledgeable, and helpful. He checked on my order, acknowledged and apologized for the error and let me know that the missing items would be shipped to me with delivery within 5 business days. All of this in less than 5 minutes. I wish other companies had customer service representatives as helpful as Daemon!
Reply from Sur La TableNov 12, 2022
Barbara, Thank you for allowing us to make your order right and for sharing your experience with us. We are glad to have you as a customer!
Helen G.
He was very helpful and lessened concerns over an issue.
Reply from Sur La TableNov 12, 2022
Hi Helen, Thank you for taking the time to write about your experience.
Ronnie D.
Good Evening, I had a unique experience with Christopher H. today. I needed help on my Return to Sur la Table. Chris was patient, soft spoken and polite, respectful and very helpful. He went out of his way to locate another Item for me to purchase, to replace the Item I was returning. It felt like the good old days when Customers were treated properly. Pleasant and peaceful; only thing missing was Tea and Scones. LOL Thank you, Veronica Dahle
Reply from Sur La TableNov 12, 2022
Ronnie, Thank you so much for sharing your feedback. You put a big smile on our faces.
Lori M.
I called customer service after I entered the wrong shipping address. I talked to Chris who was extremely pleasant and helpful in getting my item shipped to the correct address. I’ll shop here again!
Reply from Sur La TableNov 12, 2022
Hi Lori, We appreciate the feedback! Thank you for choosing Sur La Table.
Janet L.
I called Sur La table this morning to confirm an order placed last evening, in which I never received an order confirmation. Daemon was extremely pleasant in reassuring me that the order was placed and was successful. Not only was he extremely helpful, but answered my call in a very cheerful voice. Which early in the morning surprised me, and I even commented this to him. More people in CS should be as professional as Deamon and eager to help as he was. I’m very great full. Janet Lourian
Reply from Sur La TableNov 12, 2022
Janet, Thank you for sharing your experience and for shopping with us!
d//
Chris was very delightful and helpful when I called I couldn’t ask for better service
Reply from Sur La TableNov 10, 2022
Dear D , Thank you for sharing your latest experience with us !!!
