Bad
Based on 28 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swantwo is listed under Accessories.
Swantwo (swantwo.com) has 28 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
Showing 27 reviews with 1 star · Clear filters
Stephen H.
I ordered and payed for a personalised 40th birthday present from this company and after paying for the item that was it no update or contact at all and looks like another rip off sad really as on the photo the item looks lovely.
Sharon D.
AVOID, This company. Awful, cheap and nasty business. Have no care about customer service once they have your money. Products are sent insecurely packaged, arrive in an awful and unusable state and then they refuse to provide you a refund, despite having a refund/return policy in place. All correspondence is via email and gets more rude each time, with a deluded expectation that I should be considering their losses - WHAT ABOUT MY LOSSES!!!!!!
Caitlin B.
This company is honestly a joke. I ordered my gift on the 9th of December, with the estimated arrival to come before Christmas day. I also ordered a different one for my boyfriend a week later, which arrived on Christmas Eve, however, my packed hadn't arrived. I have been emailing back and forth and I got nothing from then. I then received an email about 5 week later saying my parcel is on the way. (Which I think they have quickly give out another one as I was asking for my money back). When my parcel came on the 17th January, it was all broken into parts. Not just one thing had broken, but the whole of the item wasn't even glued down together. I emailed them videos of me opening the box and showing them that everything was damaged and it was all in fact broken. They emailed me back to ask if they can send another one out, by this point I am absolutely fed up with trying with them and it was a gift for my mother at Christmas, which 4 week later doesn't have the same meaning. So, I said no, I want a refund of my money. I have been waiting for so long and it has come broken. I then received an emailed asking if I can send a photo of the box and the label to them for system purposes. Absolute joke, considering I sent them videos of the actual product itself all broken, but they want a picture of a perfectly, undamaged box. I wouldn't recommend wasting your time with this company. I am sick to death of emails being back and forth and I am getting absolutely no where with it.
