Everest Moving SolutionsReviews of swiftshiftvanlines.com

This company will not disclose they are a broker. They gave empty promises, false delivery dates, despite me mentioning the importance of the need by date, and quoted me a bogus amount. They never once disclosed my items would be transferred multiple times, and handle with negligence. I was quoted under $2600 but somehow ended up paying $5200 and left with over $2000 in damaged items. Mind you, I only paid because my belongings were being held hostage.

would strongly caution anyone considering Swift Shift Van Lines to proceed very carefully. Before booking, I specifically raised concerns with the salesperson about reviews mentioning multi-week delays. I was reassured those situations were the customer’s fault and was told my belongings would arrive quickly. I was also told drivers travel up to eight hours or 500 miles per day, which led me to reasonably expect timely delivery. Based on these assurances, I chose this company. Had I been told upfront that delivery could realistically take weeks or that my belongings could sit in a warehouse, I would not have booked with them. After pickup, I discovered my belongings were sitting in a warehouse in Chicago (I had AirTags in my items), despite my delivery destination being San Diego. When I contacted the actual carrier, I was told delivery could take 7–21 days. This was never clearly explained to me during the sales process. There were also serious issues with inventory and pricing. The initial inventory was incomplete, and when this was identified, I was told it would cost over $2,000 more to correct. The inventory call was ended abruptly before we could resolve it, and I was forced to leave behind personal belongings at the last minute. Attempts to contact my salesperson for help went unanswered. Eventually, I discovered my number had been blocked — confirmed when friends and family were able to reach him immediately. When my belongings finally arrived, another issue arose: I was told I needed to pay additional money for the movers to bring my items inside, despite this service already being included in my contract and paid for. After significant back-and-forth, they ultimately dropped the demand, but it added unnecessary stress at the end of an already exhausting process. Throughout this experience, communication was poor, accountability was lacking, and responsibility was repeatedly deflected to the contract rather than addressing the misleading information provided upfront. Moving is stressful enough without feeling misled, ignored, and pressured for additional payments.

They will lie to get your business. I got a call from swift shift on a day while I was at work. The girl who called me was pleasant and friendly and acted understanding and sympathetic to my situation. I explained to her everything about my up coming move, my inventory of items and exactly how I was envisioning the move to take place. I have never moved out of state before and this girl was so accommodating and disarming. She agreed with everything I said I needed making it sound like it wasn't a problem and I could trust them to do this right. She disparaged other companies I was getting quotes from saying Swift Shift would beat competitors prices and saying things like the trucks and movers they have work directly for them. And the offer they had for me was only good for that phone conversation, take it or leave it. I took it. I touched base with my "moving concierge" (the same girl I was contacted by) a week before the move saying I was nervous about how things would go and she was quick to assure me everything will go as planned. Day of the move I get a call from a company they contracted with telling me the movers would be there between 4-6 pm. - I specifically requested the morning, they basically told me I was sh*t out of luck. I had planned everything around this morning move. I had to pull all my favors to get a friend to come over and let the movers in. On top of that the mover didn't actually arrive until 9 pm. I owe my friend a kidney. Once the movers got there they went over the inventory with me, they put stickers on everything that won't come up and leave the sticker behind, I'm missing stuff (paintings, cork board, art supplies). I asked them, "ok so should I wait up for you guys to get here?" and the mover said, "oh no.. you won't get your stuff for at least 3 days." When I booked this move I said I needed my stuff same day hence the morning request. The movers came on Friday I received my stuff the following Monday. No apologies, and when I tried contacting swift shift to ask what the hell is going on, THEY GHOSTED ME. If I would have known ahead of time I wouldn't receive my things for 3 days I would have packed differently. I would have taken my medication specifically with me, I would have packed a bag of clothes and toiletries.. but when I booked the move the girl Lee Ann told me everything I wanted and needed to hear just to get my business. They will lie, lie, lie.. beware of this moving company. In response: I spoke with Olivia Reese and Lee Ann whitmore. I booked verbally with Lee Ann, I told her my fears about hiring movers to move out of state because I have never done it before and didn’t know what to expect. She was very reassuring and when I told her what I NEEDED in terms of my schedule for the moving day she Heavily encouraged me that what I needed was more than doable. She NEVER stated that I would get my belongings days later. She should have told me “our business doesn’t operate like that, this is exactly how your move will go down if you book with us” and I would have politely declined and continued my search for a moving company that WOULD be able to do what I needed. But after every doubt I had she came in hot with the reassurance that my move will go exactly as I planned it. Needless to say the day and subsequent days were a disaster. After that I spoke with Olivia because I’m sure Lee Ann bumped me up to her boss to handle the disgruntled customer. Olivia was completely unsympathetic with a one sentence email basically saying, “sorry, not sorry.” After unpacking for a week and a half I started noticing missing items.. as if whole boxes just weren’t picked up. I email Olivia asking if there is someone I could speak to about this and she said she would reach out to the trucking company I had to reach out 10 days after her email (she never reached out to me) and she simply replied with “we have reached out to them again”, no apology, no greeting, no signature, just really cold like she is annoyed to be hearing from me. I follow up again 8 days after that asking if I’ll see my missing items and Olivia never bothered replying. Unapologetic, unsympathetic, unprofessional.. I still have missing items that no one has ever tried to reach out to me to settle. This was MY experience- Lee Ann *maybe* was careful with her words to avoid being held liable, but that company must train them to be very “persuasive” and allude to you getting exactly what you want instead of just being straight forward and saying “this is the business, do you want to book or not”. And then Olivia was just cold and heartless when it came to my experience.

I had a very serious and frustrating experience with Swift Shift Van Lines and the moving company they brokered. After major issues during delivery—including erratic and unsafe behavior by movers they literally hired from Craigslist, unreliable delivery timelines which caused us to have to sleep on the floor of an empty house for a week, damage to property and belongings, and pressure to sign paperwork without proper verification and they left without me signing the paperwork which leads me to believe they may have forged my signature (swift shift has still not confirmed they have retrieve this paperwork which is either not signed or bares a false signature)—I attempted multiple times to resolve these matters directly with Swift Shift. They have since stopped responding entirely. I have spoken with attorneys who advised that while the situation appears clearly criminal, the cost of pursuing legal action would likely exceed any recovery. Because of that, the most realistic option left to me is to warn others publicly. This review is written so future customers can make an informed decision and understand the risks involved when using this broker.

Swift Shift Van Lines is one of the most unethical companies I have ever dealt with. This nightmare began with Brandon, the salesperson who sold me the move. He presented Swift Shift as professional, transparent, and reliable. That was false. The quote he provided bore no resemblance to the reality of what followed. Once he secured my $4,178 payment, accountability disappeared entirely. Maria, who worked on the operations side, was fully aware of the delays, confusion, and lack of delivery and chose to do nothing meaningful to resolve it. Communication was evasive, dismissive, and condescending. At no point did she take responsibility or provide real answers — only deflection. My belongings were delayed more than 21 days past the promised delivery window. When they were finally delivered, I was forced to pay an additional $645 in cash under threat that my belongings would not be released otherwise. This was not optional. This was not a misunderstanding. It was pay or lose your belongings. The movers refused to provide a receipt for this cash payment. Swift Shift then attempted to distance themselves by blaming a subcontractor. That excuse does not hold. Swift Shift took the money. Brandon sold the move. Maria managed the process. Subcontracting does not remove responsibility — it exposes how reckless and unethical this operation is. Brandon and Maria deserve none of the dignity or professional credibility that comes with honest work. They should not be allowed to quietly move on or preserve their reputations. They owe direct, public apologies and a full acknowledgment of what they did to the people and families they deceived. What makes this unforgivable is that this is not an isolated incident — it is a system. Brandon and Maria knowingly participate in a process that harms hundreds of people every month, fully aware that families are misled, financially trapped, and left without their belongings — and they continue anyway. If they had to read this review out loud to the people who raised them, love them, or trust them, it would be humiliating — and it should be. Their actions reflect not confusion or bad luck, but a complete lack of judgment, ethics, and basic capacity for accountable, honest work. This outcome is not surprising; it is exactly what happens when people who are incapable of meeting the standards of honest labor choose deception instead. There is nothing dignified about what they did. Nothing respectable about avoiding accountability. And nothing about the harm they caused should be forgotten. I have filed formal complaints with: • FMCSA • Better Business Bureau • Florida Attorney General • My credit card company (dispute ongoing) If you are considering Swift Shift Van Lines, do not make the mistake I did. Once they have your money, you have no leverage — and apparently, no rights. Avoid this company at all costs

Contracted for a small move for my elderly parents and finalized the list a week prior, but when the movers came they had a different list and wanted more money, then was told the delivery would be on a certain date and two weeks later still no household goods and they are without a mattress and walkers and there is not estimated date of arrival. Terrible experience so far.

After experiencing Swift Shift's services firsthand, I feel compelled to warn others about this company's problematic business practices. What started as an affordable moving solution quickly became a nightmare of hidden fees, poor communication, and accountability issues. Swift Shift initially provided an extremely competitive estimate that was significantly lower than other companies I contacted. This should have been my first red flag. After paying the required non-refundable deposit to "secure" my moving date, the real problems began. On moving day, the actual movers (who, I later learned, were from a completely different third-party company) arrived and immediately informed me that the price would be nearly double the original estimate. They cited additional charges for stairs, distance from the truck, packing materials, and various other fees that were never mentioned in the initial quote. With my belongings already loaded and limited options available, I felt forced to pay the inflated price -- how can you back out on moving day? Tenants were moving in two days after my moving day. Swift Shift knows this is typically the case and exploit. Once the move was underway, getting any information about my shipment became nearly impossible. Phone calls went unreturned and when I did get through, I was hung up on. Promised delivery dates came and went without explanation, and when I did manage to reach someone, they seemed to have no knowledge of my specific situation. The lack of tracking information and constant delays added tremendous stress to an already difficult process. What Swift Shift fails to make clear upfront is that they operate primarily as a broker, not an actual moving company. This means they're essentially a middleman who contracts your move out to other companies. When problems arise - and they will - Swift Shift points fingers at the third-party movers, while those movers claim they're just following Swift Shift's instructions. This creates a frustrating cycle where no one takes responsibility for the issues. Swift Shift was unresponsive to my calls and emails about insurance information. Getting documentation and information about where my items were and when they’d arrive was like pulling teeth. Moving is stressful enough without dealing with misleading, predatory business practices and poor customer service. While Swift Shift's initial estimates might seem attractive, the hidden costs, lack of communication, and accountability issues make them a company I cannot recommend. There are honest, reliable moving companies out there - Swift Shift is not one of them.

Bait and switch. Had to go to my bank to get my money back. they charged $999 deposit instead of the $1000 they said they took to avoid grand larceny my college says.