TailwindReviews of tailwindapp.com

Horrible! This software is extremely glitchy. The customer service is friendly but not knowledgable. I was told glitches couldn't be fixed (ie. In the email campaigns my sender name was "my name with a whole bunch of numbers behind it"), then two weeks later someone would respond with a solution that had been readily available the entire time. I used the entire 2-week trial and still did not have a working system. I complained about how long it had taken to get things running due to slow customer support responses - the complaint it was ignored. The design components are glitchy and finicky. The email campaign system has major flaws. BE AWARE: You can download your contacts into the system via .csv but you can't get them back out. I had really hoped this was the solution I was looking for but the glitches just kept coming and the frustrations kept mounting. In general, a very unpleasant experience with this company.

I’ve tried 7 of the main, well known scheduling apps in the past few weeks, attempting to find the right one for myself and my SMM to use. my conclusion is that Tailwind is pretty terrible. Asked for a refund, told by customer service it looks good for a refund, then I’m told no refunds. I really needed a refund so I could use those funds to purchase a subscription with another scheduler. It does all the basic things that every other scheduler app provides. There is nothing special or outstanding that sets it apart. My main issue is the box that continually provides hashtag suggestions. Now I know that they are getting this info from IG, but having terms related to *racism, self harm, death, extreme violence, and disturbing mental health issues* being suggested as hashtags, I was seriously put off the site. they also happily let you use any and all of the banned hashtags (use them enough and you can lose your account). I contacted the customer support and while in the beginning the offer of a refund seemed good and soon on the table, the moment I showed a screenshot of those gross hashtags, I was told their policy is no refunds. it’s so disappointing and frustrating, I’m a small business who doesn’t have the money to throw around. I really needed a refund so I could use those funds to purchase a subscription with another scheduler. I spose they’ll keep my money and I’ll cancel my account 🤷🏻‍♀️ real nice, Tailwind 👏🏻👏🏻👏🏻

I didn't find the tool useful so I turned off auto renew. I was not sent an email ahead of time or once I was charged, but they still charged my card. When I contacted them they said they do not offer refunds in anyway even though they shouldn't have charged my card. I had to block them from charging my credit card by calling my credit card company and put in a fraud claim. I do not Tailwind them based on this.

I signed up to an annual plan last year. There was no indication that this would auto renew nor did I receive a 30 day warning that the subscription fee would be withdrawn from my account. According to legal guidelines the company is supposed to warn that an automatic payment has been set up and details of when it be withdrawn. Tailwind claimed they sent this but in the screenshot they sent the warning was buried in amongst marketing blurb - again against legal guidelines in this country. I have alerted the company to all of this and they say they will not offer a refund. I am deeply unhappy with this underhand way of selling. Please be aware if you sign up with them they will continue to take money from your account with no warning. If I had received the warning as they claimed I would have cancelled immediately. The fact the company doesn’t bother responding to all the one star reviews below which highlight their underhand method of doing business tells you all you need to know about them. Update: I emailed Carrissa from the company as requested below. Three days later and still no response. Shockingly bad customer service yet again!

This is the first time that I wish I can give a negative rating. All the things mentioned in one-star reviews are soooo true. It is buggy. Nobody cares to help you yet they charge annually and they do not refund. I am so pissed because it feels like a scam. They cannot provide the services they promise...

They have the worst support I've ever met. Half of the functionality doesn't work and nobody cares to help you.

Cancelled TWICE and they STILL took my money. They don't do refunds even if they made a mistake. Even after cancelling twice, they say they'll still take the money next year as well. Had to get the bank involved to retrieve the funds they took without permission. AVOID!!!!!!

Tailwind charged a completely different card number without my permission. I no longer use the app and did not update my billing information with the new card, but they still took it upon themselves to renew the service. I reached out for a refund, but Tailwind declined. So scummy.