TalkiatryReviews of talkiatry.com

Awful. Just awful. In error, they cancelled an appointment, but there was no way to correct their mistake. I called their number and someone told me he'll take some kind of action, but it will take 10 to 15 days. Ten to 15 days? To correct a simple error they made? The poor guy fielding calls can't (or won't) pass you on to someone else, and there is no other way to reach these people.

Just one of several people giving a poor review because the experience was awful. Having three apps to do what I could do with Zoom with all my other doctors was such a time suck. Then there was the $300 new client fee. It was not mentioned when I requested the details of the service. Now requests to dispute the bill emails are unanswered; customer service complaints aren’t taken over the phone. And, while not all doctors are jerks, mine was condescending and belittled the doctor that had recommended her. (Holly Shaio if anyone is curious. Practices in NY and WA).

Do not utilize this sham company. Work directly with the providers themselves. I am going on two months of a disputed bill and I can’t get any response, despite continuing to receive a bill for a service I never received. Therapy and mental health are important; this disorganized company that profits off of peoples’ well-being is not.

Waste of time and money. Was told I needed labs, ekg, and a review of all prior RX via eforce database….of the prescribed medication I have been taking. After that is submitted, a follow up appointment 5 weeks later was scheduled. So, Basically 6 weeks of this just to get refills of the same medication I have been taking for 20+. This still happened Despite me having all of that updated info completed prior to my very 1st visit!! I also had all of the eforce info due to being a medical provider myself! This is why mental health has become a national Concern!! These psychiatrist are a scam and incompetent!

Talkiatry is despicable. I literally have never had a company that I have had a worse experience with. My psychiatrist literally did not show up for my appointment but they charged ME a no-show fee, and even though I've sent them multiple emails, they have essentially completely ghosted me and have refused to respond. They are taking advantage of people with mental health issues as not everyone would be willing to fight a bill like this. They delete negative comments from their Instagram but as you can see from these reviews they cheat people out of their money constantly. I cannot believe I was charged a no-show fee for an appointment that my DOCTOR did not show up for. Like I literally almost never leave negative reviews but I'm literally going out of my way to leave negative reviews for every platform I can find Talkiatry because of how awful and traumatic my experience has been. If you value your mental health do not use this company !!!!!

Both appointments I had were off to the worst start. My psychiatrist was great, but the platform is terribly UX-unfriendly. The link brought me to a platform, the audio wasn't working, I logged off only to realize there was no more link to click on. After calling customer service, they weren't able to help me log back in. The distance between you and the psychiatrist is worlds away. How are you supposed to deal with mental health issues if the platform makes it virtually impossible to navigate?

After being a VERY happy patient for over 2 years seeing both a psychiatrist and psychologist, I failed to respond to an email request to schedule a follow-up appointment with my psychiatrist *within 10 days* and was abruptly discharged with no ability to appeal the decision. Now I'm told I am banned from the service for a year. I am shocked and appalled and extremely stressed out given that I'm in my third trimester of pregnancy and suffer from anxiety and depression. I can't believe a mental health company could treat its customers this way.

I would set my date of experience to be a date range if I could. I have had the same issues as many have described in their reviews. Prior to my first appointment in the beginning of April, I uploaded my insurance information to their document uploader multiple times over multiple weeks. I was still getting emails about my insurance info being needed. Thinking it off, I emailed- sending my insurance info via email two different ways and asking for confirmation that it was received. I got confirmation from someone that it was received. Night before my first appointment I got an email saying my appointment was canceled due to me not submitting my insurance info. I was told my policy ended Feb 2022 which is not correct because it became ACTIVE Oct 2022 and I am definitely insured. I called right after receiving that email and spoke to someone for a long time who opened a support ticket and confirmed they could see the insurance info I had sent multiple times. Weeks and weeks go by, with me calling and speaking to multiple people who promised “you’ll hear back within 48 hours, call back if you haven’t heard back”, “you’ll hear back within the week”, “within 2 weeks”, “within 4-6 weeks” (in that order, with my waiting the requested time each time). I even had my insurance email my eligibility and benefits to Talkiatry to prove I was insured, and still they “needed to verify my insurance” weeks after that. I’ve had multiple appointments at this point and Talkiatry have finally flooded my insurance with claims. I love my doctor, they’re AMAZING and are why I continued going. The people you speak to are nice, but obviously something isn’t quite right with communication between departments or something. The billing system and arbitrarily given time promises really negatively affect my experience with Talkiatry. There should be a definitive system in place. Mentally, the issues don’t help and that is definitely not the intended outcome for my care.