TAO CleanReviews of taoclean.com

Never received delivered to wrong address customer service gave me a refund.

I have cancelled my subscription four times, but you keep sending them. It is ridiculous.

I can't write a review on the product because I can't seem to get it delivered to me. Ordered from Tao on 6/25/2026. Shipped out 6/26/2026 and has been sitting in Houston since 7/2/2026. Customer support (support@taoclean) is useless! I have sent multiple emails. Last email sent was 7/9/2026. All I get back is what seems to be an auto reply saying someone will get in touch with me but they never have. Very, very disappointed in their customer service!!!

The toothbrush does not live up to the hype. It does not get my teeth any cleaner than a regular toothbrush. The head is too small, almost child like sizing. There is no timer, only 2 speeds. Not a fan at all.

I ordered and received my TAO Clean toothbrush in a timely manner and have loved using it. However after one year and a couple of months it abruptly stopped charging. I e-mailed the service support dept and received no response. I texted the support number and received no response. I called the number, the bot said I would be connected within 2 min, then 1 min, then said there were many calls and suggested I begin a live chat. I was willing to wait all afternoon if necessary to talk to a real person but after about 15 min the bot told me it was going to hang up and did so. I started a chat and the bot said it was transferring my case to a human for a warranty review. All of their toothbrushes come with a 2 year warra nty and supposedly mine was extended to 3 years when I registered the product. What is the problem? Why is customer support so bad? I offered to send the toothbrush back but they said no. Ihope this will get resolved, but for now I am waiting to be contacted in the future by the human- how and how long that will be I do not know.

I can’t figure out how to use it

Scammed me out of the “free gift” of the UV sanitizer you’re supposed to get when purchasing the brush. I ordered 2 brushes and expected one gift per brush but only received one. When I inquired about it I was told it’s only one free gift per order. But of course they don’t tell you that when you order because otherwise you could place two separate orders which would cost the same price but result in one gift per brush, as it should be. What’s the point of a “uv travel base” only good for one brush when you ordered two? So I will return my brush and they can eat it.

My original product was defective! It took 10 days to get a replacement! The customer service rep didn’t have any clue why it hadn’t been processed. I called twice on different days and got the same lame excuses and responses. 7 days into this I still hadn’t received my replacement or any response from anyone at the company! I finally emailed the company CEO and got the same lame excuses. However they did refund my money. Then they sent my replacement by a trucking company. Evidently no hurry on their part. Then the cheap trucking company they used said they couldn’t deliver the product because they had no access! One street under construction and they didn’t even try one of the other four access roads! I FINALLY got my replacement 10 DAYS LATER! My belief is if a company provides a defective product on the initial purchase they should overnight a new product and do everything in their power to provide a replacement as soon as possible! Not this company and they couldn’t care less!