Zenwork Tax1099Reviews of tax1099.com

Used tax 1099 last year for the first time and everything went well. This year something changed and it the experience was very frustrating. Spent over 8 hours trying to get 40 forms and following direction from a customer service email on how to finally check, it only showed 20 forms sent and charged me $96.00. Will not use again.

I filed a BOIR through them and it was rejected. I tried numerous times to correct the form however the system won't allow me to make corrections. I have been attempting to contact their support and if the emails even went through I have had absolutely no response from the company. I received their standard reply asking for details that I already provided. They apparently don’t have an answer or are not really interested in helping. I’ve seen the exact same reply to other complaints from other customers that never received any help from them. Their help system is a complete joke.

They've been a lot of pending W2 form lately, they charge us and 5 weeks later, there is still no update on the w2. Its just there submitted.

On April 30, 2024 I decided to try Tax1099 to get my taxes that weren't received by mail, submitted. It is May 10, 2024 and 8 of 20 submissions are marked as Submitted instead of either rejected or approved by the IRS. They keep telling me they are looking into it and then ignoring most of my emails. Their software has a modern view and a classic view. My first experience was a bunch of returned submissions from the IRS due to small processing, like putting breakdowns per month for under $2500 on a 941 when it's only supposed to be for $2500 and over. And a checkmark not being selected. Thus began the process of submitting 20 tax returns. My first experience was to attempt to resubmit in Modern view. I was not given the option to edit the forms as I had seen before and wasn't sure why, so I then completed the new form it gave me when I clicked edit, thinking that was what I had to do. I completed and submitted and was recharged for two of those submissions. I then found classic view and it was allowing the edit and resubmit without being recharged. The software broke. I was asked to send video screenshots of my experience ( I have background in IT so this was understandable )and those were never addressed. I kept getting told they forwarded it to the right team. I have yet to still have anyone at all in any of the emails address my request for refund of both items that the software didn't allow me to follow proper procedure for, thus recharging me. And at that time, I was a new user and didn't know what was happening. The two new submissions were accepted immediately, therefore the ones that the originally charged me for are invalid now, and it was a software issue that caused the problem. I should have a refund. NOW TO THE BIGGER ISSUE: I still have 8 submissions that are marked as Submitted meaning the IRS has done nothing with them. They are, I'm sure, stuck in some queue on Tax1099 side, but show as waiting for the IRS. I believe this because all of my other resubmissions that have been done, 12 of them now, have been accepted or rejected in hours. It is now 10 days. Because they have ignored and not addressed, nor taken accountability for the issues described above, as well as not acknowledged receipt of video evidence of the issue, I haven't even brought up the solution of refunding me the 8 and allowing me to submit them as new filings since the others appear to be stuck. IT IS OVER TEN DAYS WITH NO RESOLUTION! I have not called the IRS to complain yet about the service yet but I will be if it isn't fixed soon. This is causing my business to have even more costs building. This was supposed to make things easier and more guaranteed to be received at the IRS over the USPS and instead here I am waiting for almost 2 weeks for no resolution to ANY of my issues I have faced.

I used Tax1099 to generate a 1098. It was easy in 2022. In 2023, they changed their interface and completely broke it. What you enter as the "Payer" ends up being the recipient/lender, and the "Recipient" is the payer/borrower (see email from customer service below). And they pretend like this makes sense? I ended up having to file two more 1098 with the IRS to resolve this, and paying 3 times what I should have. Hello, > > Thank you for contacting Tax1099 Customer Support. > > In a 1098 form the payer will be considered as the recipient/lender and the recipient will be considered as payer/borrower > .... editing out personal info.... > If this is incorrect and you want to change let us know and we will assist you accordingly. > > If you have any other queries, Please feel free to reply back to this email and I will be glad to assist you with the same. > > Have a wonderful day ahead! > Stay safe and stay healthy. > > Thanks and Regards, > Tax1099 Customer Support.

There support is TERRIBLE! I made a mistake using a wrong email address to set up a clients account. Myself and my client have sent them several emails letting them know of the mistake. We got an email requesting information, we responded immediately, and then crickets. Someone else can access our 1099's! I have said so, yet they still have not fixed our account. This is just the worst! And Quickbooks recommends them!

Terrible...Terrible support!!! NO HELP WHAT SO EVER!

The pros: It's very easy to create 1099s, and with a couple of clicks, send them off to the recipients. The site even verifies addresses and taxpayer ID numbers, which I appreciate. The cons: 1. Their customer service system is horrible. 2. Their interface prevented me from completing my forms on time, and the problem could easily have been prevented on the back end. To elaborate: I submitted a customer service request via the chatbot on their site. I didn't hear back so I submitted another request. I soon had two email threads going at the same time. I constantly received conflicting information and answers. I got incorrect info multiple times. I was also told to ignore a popup on their site that said a separate state filing was required. It took me at least 10 messages to get the correct answer. The problem was that my New Jersey 1099s wouldn't save, and no one could tell me why not. New Jersey requires a separate state filing IF you withheld state taxes OR you paid the person more than $1,000. There are several states that require a separate filing, so on Tax1099 I usually can click "OK" and they all go through. This year, all but New Jersey. I had more than one rep tell me that the state filing wasn't required (wrong! I met the threshold!). I asked, "why do I get a popup that says it's required"? I literally went around in this circle for days. Their emails are all anonymous so there's no way to know how many different people are hopping in to the conversation. Turns out New Jersey requires me to add three zeros at the end of my tax ID number. I got this tip after about 10 or 11 messages from me to their support email address, insisting that yes, a state return is filed, and I needed help figuring out why the site wouldn't cooperate. Believe it or not, on the other email thread, I still have someone telling me to ignore the warning and skip the state filing. Wow, thanks a lot Tax1099, for doing your best to get me in trouble with the IRS!! EASY SOLUTIONS! * Use a ticket system so we can keep the conversation in one thread! I was asked multiple times in a single email thread to provide screen shots. *Automatically change the format of my tax ID number for all states that require a different format! *Don't give me a popup saying that a state filing is required if it isn't! *Don't give me a warning that something is required, and then tell me to ignore it! *And for goodness' sake, teach the reps how to look up requirements. It was clear, even based on your own FAQ, that my state filings were in fact required. Telling me to skip or ignore them was very irresponsible and unprofessional.