TeazysReviews of teazys.com

It would be zero stars if that was possible . I waited many weeks for the delivery of a Speedy Tail 2.0 for my cat , when it finally arrived the box was all squashed and the toy broken . There is no phone number to contact and I have never received and response to my email plus photos of the broken toy when ask for either a refund or a new product . Very poor customer service , would be er use again . I wonder if it’s one of those Chinese websites where you can never get any refund or replacements if something how wrong .

I mean it works like they say and it did come charged up, but my cat had no interest in this whatsoever. 28.00 dollars for nothing. She kind of liked the feather and when l took the worm off she really liked playing with that. Don't believe the hype that this toy will keep your cat entertained for hours.

This is a drop shipping company - they don't make the products as they claim and you can find them on amazon for half the price or aliexpress for even less. Ok, fair, you got me - but the product wasn't even as advertised. It was NOT quiet, its battery life was nowhere near the claims they made, and it broke quickly. Take a look at their legal page before you buy anything - they say that nothing on their site is necessarily true.

Absolutely avoid this product at all costs. It's made by Pet Gravity, and buying it directly from the manufacturer is much cheaper. It sort of works, but it's really not that great. It just zooms around randomly, and the way the motor works, it just skips over the surface it's on because it does not accelerate gradually. Total waste of money. I feel really stupid for buying it. If you want to take advantage of their "catisfaction guarantee", you will need to ship the product back to California in the US, even for international deliveries, and all they offer you is 50% off the original cost as an alternative. Shipping it back from the UK is going to cost more than taking the 50% on the product cost, so buyer beware. The reason for all of this is that this is how drop shipping works. Teazy doesn't make the product; instead they place an order with the manufacturer, who then ships it to you directly. They never have their own inventory, so if you send it back to them, they'll just try to sell it again to someone, but ultimately don't want to hold the inventory, so they have no reason to make it easy for customers. The only thing they do is market the product, so they want as little to do with handling it as possible.

This scam please don’t fall for it I ordered mine a month ago still haven’t received it and I tried to reach out to them but I get the same email message repeatedly I wonder if it’s automate message, I couldn’t get refund or my item.

Drop shipped "Pet Gravity" boxes, absolutely horrible customer service. They marked my package as "In Transit" on their website's built-in tracker. USPS tracking data said they lied to me for a week and didn't actually ship the package until a day after I contacted them about the discrepancy. When I still got no reply, I emailed the next day about how odd the package suddenly made it to USPS after I contacted them. It still took them another day to reply claiming they never got my first email. Then I got home to find that from three boxes I received two tiny charging cables and one completely empty box. 0/3 on delivering what I ordered. Don't trust them, won't be buying again.

DO NOT PURCHASE!! Ordered the speedy ball almost a month ago(they say they are the original,... but I highly suspect that utter garbage and bordering on flat out fraud given what happened) However,.. ordered, received no order number or confirmation of sale. Nothing. Yet they charged my card. When contacted they replied with wanting order info,... which they never provided. Another email from them stated 'they had no record of me making a purchase" at which point I called the bank and filed a fraud report to cancel the visa. But they didn't use the visa, they charged my debit card. (I suspect because its harder for the customer to stop a debit payment that's instant vs a Visa one that can be halted immediately) Fast forward to a couple days ago and I receive in the mail the product. First thing I noticed, 2 shipping labels, one from China to the US company then my address labeled over the top. This makes me wonder where they 'found my address' after reporting they didn't have it, and if the product was a quick replacement from a Chinese company just to avoid fraud issues with the banks. Did I receive a product,.. yes. Was it in a way that says this company is a legit entity. Hell no. I wonder how long they would have denied had the bank not been involved from the start. Deceptive marketing and highly suspect and suspicious. Go to Amazon, same company mine came from China via TEAZYS can be purchased there for far less hassle and probably cost.

I ordered the "Teazys Speedy Tail 2.0" on Teazys website. Eight days later, a "Pet Gravity Speedy Sprint Ball" arrived. The toy's packaging was totally different, so it clearly was not the product I ordered. I emailed Teazys customer service and provided pictures of what I ordered and what I received. I indicated I wanted the product I ordered, and not the incorrect product sent to me. The emailed response from Teazys customer service simply stated "You received the right product". No other explanation given or attempt to correct their error.