TechSmith CorporationReviews of techsmith.com

Reply from TechSmith CorporationDec 1, 2025

Hi Evan, We apologize for the unwanted email. We have unsubscribed the email you provided from our mailing list effective immediately to ensure this does not happen again. If you have any other emails you'd like to exclude, you can do so at the link below. Thanks! https://www.techsmith.com/emailpreferences/

Reply from TechSmith CorporationNov 24, 2025

Hi Tonny, Thank you for your feedback. We apologize for the confusion regarding the update. To clarify, your purchase of Camtasia 2024 included a Maintenance Agreement, which gave you complimentary access to version 2025 during that active period. However, Camtasia 2025 requires an active subscription/maintenance plan to continue functioning, which is why the watermark appeared once your subscription lapsed. You now have two choices: Renew at a Discount: Because you were transitioned from a maintenance agreement, you are eligible to renew your subscription at that discounted maintenance rate. This allows you to keep using version 2025, access all future updates, and utilize premium features. Revert to Version 2024: If you prefer not to renew, you can simply reinstall Camtasia 2024. This version is yours to keep and use perpetually without any further payment. For more information on this transition, please see our FAQ below. If you have any further questions, please do not hesitate to reach out. https://support.techsmith.com/hc/en-us/articles/31112245401229-Maintenance-Transitioning-to-a-Legacy-Business-License-Subscription-FAQ

Reply from TechSmith CorporationOct 29, 2025

Hi Luca, Thank you for your feedback, and we apologize for the inconvenience. This limitation is a technical issue in our billing system resulting from the transition away from perpetual maintenance to our current subscription plans. We want to assure you that our team is aware of this and is actively working on a solution. We appreciate your patience and feedback as we improve the system.

Reply from TechSmith CorporationOct 27, 2025

Thank you for your feedback, we're glad you enjoy the product. We understand your concern about the new pricing. This shift allows us to be more agile and release new improvements to you all year long, rather than having to wait for (and purchase) the next major version.

Reply from TechSmith CorporationOct 21, 2025

Hi Joel, I'm sorry to hear your login issue hasn't been resolved yet. To help, we still need to locate your specific account or license. We were unable to find any records associated with the email address you provided. Please reply directly to the original ticket with any of the information we requested: The email address associated with your TechSmith account (if it's different) Your Maintenance ID An Order ID Your License Key Thanks!

Reply from TechSmith CorporationOct 20, 2025

Hi Mark, Thank you for sharing your feedback. I'm happy to let you know that we now offer a 30% discount for all verified teachers to help make our tools more accessible. https://www.techsmith.com/all-products/discounts/

Reply from TechSmith CorporationOct 14, 2025

Thank you for your feedback. We're sorry to hear that the new licensing structure isn't the right fit for you. We do offer a Business License that is structured very similarly to our old model. Our team would be glad to walk you through the details and see if it's a better fit. Please contact us at your convenience.

Reply from TechSmith CorporationOct 14, 2025

Thank you for your feedback! We really appreciate your suggestion to expand our student discounts globally. While our third-party verification service currently limits the regions we can serve, we are always exploring options to reach more students. Thanks for your support!