TelyRxReviews of telyrx.com

Reply from TelyRxMar 13, 2026

Hi Quinn, Thank you for your feedback. We apologize for the delay in responding to your emails. We do take the time to understand what anyone of our patients are asking from us, whether it be website information, shipping queries, medication questions, payment issues or any other subject relevant to our business. All our customer service team members provide their best service and we are sorry if your question was not answered. Please reach out to us at 1-800-878-1660, so we can better assist you. We look forward to hearing from you. The Tely Team.

Reply from TelyRxMar 10, 2026

Hello! Thank you for taking the time to share your feedback. We truly appreciate the opportunity to clarify our policies and address your concerns. There are several important conditions that determine when an order can be cancelled: Orders in “Requires Approval” - We are able to cancel an order if it has not yet been prescribed and is still in the “Requires Approval” status. Orders that have been prescribed and shipped Once an order has been prescribed and shipped, we are no longer able to cancel it. Orders that have been delivered- If a package has already been delivered, we are, by law, unable to take back a prescription once it leaves the pharmacy. Prescription medications cannot be returned or re-dispensed for patient safety and regulatory reasons. Account deletion and medical records To delete an account, we must first: Confirm that you do not have any active automatic refill plans, and Delete any data associated with your email address to the extent required and/or permitted by applicable state and federal laws. Please note that prescription records are considered Protected Health Information (PHI) and are subject to regulations such as HIPAA. These regulations require us to retain certain records for legal, ethical, and patient safety reasons. This means that while we can deactivate your account and remove non-essential data, we may be required to retain some prescription information in a secure manner to comply with the law. We hope this helps answer your questions and provides clarity around our policies. At TelyRx, we are proud to support many people on their wellness journeys, as reflected in our 1,800+ 5-star Google reviews and over 11,000 reviews with a 4.9-star rating. We are committed to transparency, safety, and excellent patient care. The Tely Team

Reply from TelyRxMar 10, 2026

Hi Richard, At this time, the provider did not provide a reason for the decline, and we apologize for the lack of communication. Unfortunately, we do not have control over, or insight into, the reasons a provider may deny a medication. These decisions are based on the information provided in the Health History and Physical Certification and the provider’s clinical judgment. We are looking to streamline the process, so there is more clarity as to why providers decline specific medications. We apologize for any inconvenience this has caused. We appreciate your patience and understanding . Yours in Wellness, The Tely Team.

Reply from TelyRxMar 5, 2026

Hi Arthur, We sincerely apologize for any inconvenience or frustration you experienced while navigating our website. We truly appreciate your feedback and would like to invite you to email us at TelyRx.com with your concerns and suggestions. Here at TelyRx, we are very proud of how far we have come, and it is customers like you who help us improve every day. We look forward to hearing from you. The TelyRx Team

Reply from TelyRxMar 10, 2026

Hi, Thank you for your feedback, Here at TelyRx, all of the medications in our pharmacies are purchased from licensed wholesalers in the United States and manufactured by FDA-approved manufacturers. In addition to certain brand name drugs, we carry many of the same generic manufacturers dispensed by CVS, Walgreens, and other large pharmacies. Not all medications work the same on everyone, given that we do absolutely respect differing perspectives, and your feedback is valuable to us. Our goal is always to provide safe, affordable, and transparent access to healthcare. Please reach out to us at [email protected] if you have any other questions or concerns. Yours in Wellness, The Tely Team

Reply from TelyRxFeb 10, 2026

Hi David, In an attempt to call you we were unable to leave a message regarding your order #000555238, placed on January 30th. We did notice that your delivery was delayed due to the weather, despite TelyRx fulfilling their commitment of processing it in a timely manner. We do apologize on behalf of the carrier and have issued a refund for the shipping delay. Please give it 3-5 business days to reflect on your statement. We appreciate your understanding and look froward to serving you in the Future. Thank you, Yours in Wellness TelyRx

Reply from TelyRxFeb 9, 2026

Hi Marty, We apologize if we missed your call. We assure you we want to assist you and help clear the confusion regarding medication manufactured in and out of the USA and the role of the FDA in ensuring the safety and efficacy of the drugs. Many prescription medications dispensed in the United States are manufactured globally, including in facilities located in China, India, Europe, and the U.S. Regardless of where a medication is manufactured, all products distributed by U.S. pharmacies are to meet FDA safety, quality, and manufacturing standards. These facilities are regulated and inspected by the FDA, and medications are approved based on the strict quality and safety requirements, not the country of origin. The manufacturing source for a given medication is not unique to our pharmacy as retail, hospital and other mail-order pharmacies obtain medications from the same manufacturers and wholesalers. We source all of our medications from licensed wholesalers located within the US. Manufacturer locations may vary as some are located inside of the US and others are not; however, all are regulated and licensed by the FDA. In addition to certain brand name drugs, we carry many of the same generic manufacturers dispensed by CVS, Walgreens, and other large pharmacies.If you experience any adverse side effects or have concerns we encourage you to discuss this with your primary care physician so they can provide tailored guidance. TelyRx remains committed to reliable service, transparent communication, and prompt resolution when shipping issues occur, and we appreciate the opportunity to address this directly. Yours in wellness, TelyRx

Reply from TelyRxFeb 9, 2026

Hi Elizabeth, We apologize that the antibiotics you ordered did not work for your boyfriend. His submission of the information to the doctor to review is known as an asynchronous telehealth consultation. Asynchronous telehealth allows you to submit the relevant information at your convenience. As it notes at the bottom of the certification, by attesting to the H&P Certification associated with the medication(s), you have completed your portion of the consult. That’s why we make it very clear that it is important to review it carefully as you are attesting to the truthfulness of all the statements contained in the certification. The doctor relies on your certification when making a prescribing decision. All asynchronous consults end with a direction to follow up with an in-person visit with your primary care provider. Telemedicine is a supplemental means of care and should not replace regular visits to your doctor. TelyRx is a fully licensed pharmacy that dispenses only FDA-approved medications sourced through authorized, verified pharmaceutical wholesalers. All prescription medications are dispensed pursuant to a valid prescription issued by a licensed medical provider, and every order is subject to pharmacist verification prior to shipment in accordance with state and federal pharmacy regulations. We do not dispense any medication without the required prescription authorization or pharmacist review. Additionally, TelyRx does not manufacture medications and has no ability to alter product labeling from the manufacturer; all medications are dispensed in the manufacturer’s original packaging or properly labeled pharmacy containers in compliance with Board of Pharmacy requirements. TelyRx remains committed to transparency, patient safety, and full compliance with all pharmacy and healthcare regulations, and we welcome the opportunity to resolve this matter promptly. Yours in Wellness, TelyRx