TelyRxReviews of telyrx.com

Reply from TelyRxAug 17, 2026

Hi Tom, We are sorry that you did not receive any refills on the prescription you requested. unfortunately, The number of refills issued, with each prescription, is under the discretion of the medical provider who issued the prescription. Our suggestion would be to add a note to the provider requesting more refills. and stating your reasons. We apologize for the inconvenience and appreciate your understanding. Yours in Wellness, The Tely Team.

Reply from TelyRxAug 14, 2026

Hi, We are so sorry that you had to go through the waiting for your order. Can you please provide me the order # to investigate. Please email us at 1-800-878-1660. We look forward to hearing from you. Yours in Wellness, The Tely Team.

Reply from TelyRxAug 12, 2026

Hi Cindy, We are sorry to hear that the refill you received was not authorized by you. The order was selected as an auto refill and that is why it was filled, we apologize for the confusion. We have paused the order, moving forward please note that you can change the status from your patient portal if you do require a refill or please feel to reach out to us at [email protected]. Yours in Wellness, The Tely Team.

Reply from TelyRxAug 12, 2026

Hi Triatan, We are sorry that your orders got separated. After further investigation we notice that you had ordered one of the medications and paused the refill order on the other back on May 19th, 2026. If this was not what you intended to do, please reach out to us and we can refill it and take care of the shipping for you. Please contact us at 1800-878-1660 or email at [email protected]. We will be more than happy to assist you. We appreciate your feedback and look forward to serving you on your wellness journey. Yours in wellness, The Tely Team.

Reply from TelyRxAug 7, 2026

Hi Mackenzie, We apologize for the inconvenience caused when trying to place an order on the website. After further investigation we noted that the medication you ordered is Out of stock and is noted on the website. Hence the cancellation of your order. We apologize for not keeping you informed by email or phone. That particular medication has been running low at most wholesaler warehouses. As soon as we get back in stock the 'out of stock' tag will be taken off. If you would like to be notified of its availability please enter your email at the bottom of the medication page. We thank you for your understanding and look forward to serving you in the near future. Yours in Wellness, The Tely Team.

Reply from TelyRxAug 6, 2026

Hi Irma, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experience didn’t meet the level of service you’ve come to expect from TelyRx. We understand how important timely medication delivery and accurate tracking are, especially when it comes to medications you rely on. We recognize that the transition to a new delivery network has not been seamless for every customer, and we sincerely apologize for the frustration you’ve experienced. Our goal in expanding our shipping options was to provide more affordable access, including free shipping on qualifying orders, while continuing to maintain safe and reliable delivery. That said, we understand that shipping speed and real-time visibility are equally important, and we’re actively working with our delivery partners to improve tracking accuracy, communication, and overall transit times. We genuinely value your business and would appreciate the opportunity to learn more about your specific order. If you could send us your order number or contact our Customer Service team, we’d be happy to review your shipment and see how we can help. You can reach us at 1-800-878-1660 or email at [email protected]. Your feedback is important and has been shared with our operations team as we continue improving our delivery experience. We hope you’ll give us another opportunity to earn back your confidence. Thank you again for bringing this to our attention. Yours in Wellness, The Tely Team

Reply from TelyRxAug 6, 2026

HI Gina, We understand that having to find another provider for your medication can be difficult, and we sincerely apologize for the inconvenience. We had to make the difficult decision to discontinue offering certain classes of medications through our platform. We recommend reaching out to your primary care provider (PCP) for further guidance. They can assess your individual needs, discuss your options, and help create a treatment plan that's appropriate for you. We truly appreciate your understanding and hope we'll have the opportunity to continue supporting your healthcare needs with the medications and services available through our expanded formulary. Yours in Wellness, The Tely Team.

Reply from TelyRxAug 6, 2026

Hi, Thank you for reaching out to us regarding your order. One of your medications was out of refills and that is the immediate refund you see. The other medication required more information from you and you were sent an email. You have a message on your patient portal as well. Please reach out to us at 1-800-878-1660 and we can better assist you. All orders if not responded to will be cancelled and refunded within 7 business days. Yours in Wellness, The Tely Team.