TermlyReviews of termly.io

Reply from TermlyJun 26, 2026

Hi Rob,  Thank you for sharing your feedback. I'm sorry to hear that your experience with our support team left you feeling rushed and unsupported. Providing attentive and helpful customer service is something we take seriously, so it's disappointing to learn that we did not meet your expectations. We understand how frustrating it can be when you feel that your concerns are not being given the time and attention they deserve. Your feedback has been shared with our team as we continuously work to improve the quality of our support and the experience we provide to our customers. Thank you for taking the time to bring this to our attention. Best Regards,  Shravan,  The Termly Team.

Reply from TermlyJun 26, 2026

Hi Audrey,  Thank you for taking the time to share your feedback. I'm sorry to hear about the frustration you experienced while trying to get assistance from our team. We understand how important it is to receive timely and efficient support, especially when you need help resolving an issue. I can see that the back-and-forth communication and delays in the conversation made the experience more difficult than it should have been, and I sincerely apologize for that. While I'm glad that we were ultimately able to resolve the issue via our ticketing system, I completely understand that the time and effort required to reach that resolution fell short of your expectations. Feedback like yours is valuable and helps us identify areas where we can improve both our responsiveness and overall support experience. Thank you again for bringing this to our attention. We appreciate your patience throughout the process and the opportunity to make things right. If you need assistance in the future, please don't hesitate to reach out. We'll be here to help. Kind regards, Shravan, The Termly Team

Reply from TermlyMay 25, 2026

Hi, Thank you for sharing your feedback. We’re sorry to hear that your experience with Termly was frustrating. Termly does offer free policy generation options, but some features and services are part of our paid subscription plans. Users should always have visibility into what is included for free versus what requires an upgrade, so we understand your concern if this was not clear during your experience. As an organisation that value its customers, we do offer free trials to the customers. At the same time, you can use the cookie policy and one policy of your choice at absolutely no cost.  We appreciate you taking the time to share this feedback, as it helps us improve both our product experience and communication. If you’d like, you can also reach out to our support team directly so we can review your case and clarify any billing or subscription concerns. Best regards, Shravan The Termly Team.

Reply from TermlyMay 6, 2026

Hi Edward,  Thank you for your feedback. We understand how important customization can be. The wording of the cookie consent banner is intentionally fixed and cannot be modified. This is to ensure it remains compliant with privacy regulations and legal standards across different regions. Allowing changes to the verbiage could risk making the banner non-compliant, which we want to avoid for the protection of both you and your visitors. That said, we appreciate your perspective and will continue to share this kind of feedback with our product team as we look for ways to improve flexibility while maintaining compliance. Best Regards,  Shravan,  The Termly Team

Reply from TermlyNov 5, 2025

Hi Dawit, We’re really sorry to hear about your experience. Termly does allow users to host privacy policies publicly, either through a shareable hosted link or by embedding it directly on your website — it sounds like there may have been a setup issue. Our team would be happy to walk you through it and ensure your policy is visible as intended. Please reach out to us at [email protected] Best Regards, Shravan, The Termly Team

Reply from TermlySep 8, 2025

Hi Markus, Thank you for sharing such detailed feedback. I’m truly sorry to hear about your frustrating experience — from the dashboard notifications to the unanswered support request, and especially the billing and invoice concerns. This is far from the reliable and professional service we aim to deliver. We take your points very seriously: Support follow-up: Delays and lack of communication are unacceptable. We’re reviewing this internally to ensure your case is handled with urgency and that no customer is left without answers. Billing & invoices: You should only ever be charged according to your subscription, and your invoices should meet legal requirements. We’ll correct this immediately and make sure you receive compliant invoices with your proper company details. Dashboard alerts: Our team is already investigating why setup notifications continue to appear despite successful configuration. Please send us an email directly at [email protected] so we can prioritize your case and resolve these issues without further delay. We appreciate your patience and candor — feedback like this helps us improve. Our goal is to turn this negative experience around and restore your trust in our service. Kind regards, Shravan, The Termly Team

Reply from TermlyApr 30, 2025

Hi, Thank you for your feedback. The issue with the cookie scanning engine has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked on the fix. If you experience any further issues, please don't hesitate to reach out to our support team. Can you send us your details at [email protected] and we will see why it's not working on your end? Regards, Shravan, The Termly Team

Reply from TermlyApr 29, 2025

Hi Mikkel, Thanks for your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be to spend time on something only to encounter a paywall. While we do offer free access to certain features, some advanced tools and content require a subscription to help support continued development. That said, we truly value your time and would love to hear more about how we can improve your experience. Feel free to reach out to our support team directly. Best Regards, Shravan, The Termly Team