TervisReviews of tervis.com

No customer service. Don't respond to emails about issues with orders or ordering. Website cannot process payments of any kind. Used to be a decent and reliable company but not any longer. Had one order go through only to receive notice I had to confirm customized imprint. Website to do so never loads. If not confirmed within 48 hrs they cancel the order. Can't get a response to any emails regarding the issue.

I have not received an order from early December and can get no customer service from Tervis Tumblers. They are not taking phone calls and do not respond to emails. Buyer beware!

I sent back a classic plastic tumbler because it was fogged and needed replacement. Had done this in the past with same issue and had no problem. I also sent back a metal tumbler that had the design peeling off in less than a month of purchase. Did the return through their website and shipped off. 2 weeks later they are both returned to me with no note, nothing. I contacted Customer Service and they told me they weren't covered. When I pushed as to why they said "normal wear and tear". Last Tervis I purchase. Ever.

I've got about 6-8 tervis mugs and tumblers, and I've had them for about 15 years and they are great but the new ones are terrible. One of my old mugs separated so I sent it back and they sent a new one it's terrible, I think they have changed the plastic material that they are made of. After about 3 cups of coffee in this mug it started getting a cloudy look to it contacted tervis about it they said basically it was normal, I know better been drinking coffee out of the on I returned with no issues like that (the old one separated) after several emails to them they finally said I could return for a replacement (at this time I was in about $24 for shipping from my original mug I returned and now the new one). So I get the new one 2 times using for coffee it started getting cloudy so I stopped using it for coffee and started using it for tea but even the tea discolored it, my mug now has a yellow tint to it after the first time using for tea. I will never purchase another tervis product.

Is there a gas leak at Tervis? I made an order 12/3 for a Christmas present, well within the delivery window Tervis provided, but even paid extra for expedited shipping just to be safe. Two weeks went by, and they hadn't even started processing the order. I had to chase them down over email for days just to get some sort of update, which of course I never got. If customer service did respond, it was either coldly dismissive or hilariously incompetent, frequently providing inaccurate information and saying the order would ship out any day now. The day before Christmas Eve, big surprise! They had a manufacturing issue and never made the order. I then spent the following month having to chase them down for any updates about my refund. In 2018, I made a similar order and had absolutely no issues, a great experience. This was a total 180. I wish I had googled them before ordering again; then I would have learned about Tervis's recent bankruptcy and apparent implosion. Whatever is going on over there is not worth dealing with - private equity claims another victim and Tervis is effectively a dead company, barely limping along. Skip them and shop somewhere that will actually process your order after taking your money. And if they ignore your refund request, talk to your bank and they will help. Bye bye Tervis, will miss you!

I should have stopped myself from placing the order after spending over a full week on their website that kept freezing. All I was trying to order was simple monogrammed cups as a gift. One person finally did get back to me that knew how to avoid the “freezing” template by working kind of backwards. My order was finally completed on 12/2 and was given a delivery date of 12/20 - 12/23. I received an email from the company on 12/24 telling me that my order will not be made or delivered on time. They offered a discount on a future purchase to make things better. No thanks, and I really appreciate that you told me 1 day after the delivery was expected, and on Christmas Eve. There goes that gift. Within the same hour of receiving this email notification, I wrote back and asked what the new delivery date was. I expressed my disappointment in their late notice on Christmas Eve, and requested that a discount be applied retroactively, or to at least not make me pay for shipping. I immediately received an auto response telling me their office is closed on 12/24 - 1/6. I don’t understand how a company would treat their customers like this. When they finally wrote back to me, I was told there was nothing they could do and still didn’t give me a delivery date. The order surprisingly showed up 15 days late. If this had not been a gift specificity asked for, I would have called my credit card company to stop the transaction immediately and returned them if/when they showed up. This is a warning to NOT buy from Tervis. Spend your money somewhere else, with people and companies that actually care.

I ordered a Tervis tumbler from Fanatics and it arrived damaged and looks terrible. It has a patch of rust on the side (the tumbler says 2022 so not sure if it's just old and that's why??), the plastic is bubbled to the point where it looks like you're meant to pull the plastic off the tumbler. When they printed the Lions logo the printer must have been low on ink as the blue in the Lion is streaky, and there is some scratches in the white part of the cup. I've had a terrible experience trying to get a new tumbler and after reading comments on the Tervis facebook page it looks like a lot of other people are having major issues in getting their orders and customer service is closed until 2 January.

I ordered 4 coffee tumblers on Dec. 14,2023 and was supposed to get free shipping and deliver by Christmas. I actually paid $10 for faster shipping so that I would get my items by Dec. 19/Dec. 20. By the 22nd, I called their customer service and they said they forgot to ship it, but that they would put expedited shipping so that I would get it by that night or the next day (the 23rd). Well, I received my package on Dec. 26th. After I called them about this issue on Dec. 26, they offered to reimburse my $10 shipping to rectify it. How do you rectify something that can't be rectified, which is the actually on-time delivery? Of course, they should at least reimburse me for my $10 for shipping that never happened timely as a start and then offer some discount for my purchase. Besides just being incompetent, they just don't care AT ALL. By the way, I still haven't received my $10 reimbursement. They deserve a zero rating.