Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Test My Allergy
Who are we?Discover the causes of symptoms and more about how your body reacts to foods or environmental triggers with our exclusive tests.We’ve been testing allergies, food intolerances and sensitivities to help you and 1,000,000+ people live a healthier life since 2016. Improve your health, reduce symptoms and optimize your diet with our expert help today.Testing you can depend onOur two labs that makeup our testing facility provide results based on two different testing methods: Blood sample: Uses the ELISA method which is scientifically recognised. Hair Sample: Uses bioresonance which is a complementary therapy (CAM).Both labs follow the same strict quality controls and operating procedures to ensure, no matter the convention of testing, the same high standard of performance and result.We offer both scientifically validated and complementary testing to provide our clients with the widest options to them on their wellness journey.America's best non-invasive sensitivity test uses a small hair sample to test 970+ Foods, inhalants, vitamins and minerals.Order today and join 1,000,000+ people who now understand their sensitivities and overall body health.Visit our websiteShop Hair TestsShop Blood TestsShop Our Pet Test
Test My Allergy (testmyallergy.com) has 750 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Took a couple months and multiple inquires to get feedback, innacurate results, no explanation of how it retrieved results, offered a money-back guarantee, but upon submitting for it, never received it nor heard back from anyone again.
Reply from Test My AllergyJul 26, 2022
Thank you for your review. We're very sorry to hear you're not satisfied with the service.
Our team have requested more information via TrustPilot to assist. Unfortunately, at this time we are unable to locate an order placed after 2019 under your name.
Once we have your order details, we will be more than happy to look into this for you and assist.
KA
Katie
Ordered my dog intolerance test
Ordered my dog intolerance test. Only came back with handful of items. And it was items that your arnt even meant to give to you dog. Tried talking to the online chat with them to complain and it seemed its an automatic thing that says the same thing over and over again. Have sent an email now. As absolutly waste of money!
Also the delivery i posted for next day service and it got there at 9.30am by 10.15am i got the results, how can they test 300 things in that amount of time.
DO NOT WASTE YOUR MONEY
Reply from Test My AllergyJun 23, 2022
Thank you for your review, Katie.
We are pleased to confirm our pet test tests for common foods and environmental items a pet comes into contact with. However, we also test for items a pet may come into contact with or consume by mistake from an owner's plate for example.
A full list of items tested on this package can be found on the website for the test package purchased.
Our lab audit trail shows the sample was scanned in at our labs 12.00pm 20th June - this is the point at which testing was started for the sample.
Your testing was then completed and the results emails 3.24pm. During times of full staff in the lab and a low mail volume for the day, samples can be tested as quickly as the above.
If you have any further questions or queries, please do reach out to our customer service team at [email protected] who will be more than happy to help.
RO
ron
Ordered a test and paid for it on 16…
Ordered a test and paid for it on 16 march.
suprise nothing arrived.
Sent an email 18th April to complain again no reply.
Reply from Test My AllergyApr 29, 2022
Thank you for your review, Ron. Our systems show the first email from yourself dated 28th April. Our team responded to this email in less than 2 hours after receipt to assist you.
Our customer service manager has reached out to you this morning to confirm the email address you sent your original email to.
In regards to your testing, we can see you purchased one of our hair tests - We do not send anything in the mail for the hair testing packages – after purchase, you are sent an automatic confirmation email with a link to complete and download your test submission form.
You simply need to print this barcode form and return this to us along with your sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form.
If you do have any further questions or queries, please do reach out to our team at [email protected] who will be more than happy to assist.
JU
Julia
Bad communication on their email…
Bad communication on their email replies
I had to call to speak to a customer services
agent after giving up trying to get an answer by email .
Results came back but because I only have an iPhone I am unable to read it screen not big enough for small writing. I requested a print out but wasn’t suprised when it was refused .
Wish I had used another company now with better customer services.
Thank you for your reply but the only replies from my emails said thank you for reaching out ..
Nothing as been sorted out for me. I can’t read the results.
If you haven’t got a computer, laptop or printer its a waste of money ….,
Reply from Test My AllergyApr 21, 2022
Hi Julia, thank you for your review.
We are sorry to hear you are not satisfied with the service.
After investigating this for you, we can see the team responded to each email received within 1 business day or less. The longest response time experienced was due to your email being sent on Easter Sunday when our labs were closed. However, our team still responded within 1 business day following our return to the office Tuesday 19th April.
We can see you sent an email chasing a response to your request regarding printed results, however, as advised by our team, your previous email was simply your iPhone signature with no email text. Following our team's response to your latest email, we have not yet received a reply.
If you would like to discuss the above matter further, or speak to our team about your results, please do reach out at [email protected] and the team will be more than happy to assist.
EH
Ellen H.
Dont waste your money, scamDid simple hair strand test
Did simple hair strand test. Received results within allotted time. The results were absolutely void of any useful info. I had no food allergies (which I know is incorrect). I had no pet/animal allergies (again incorrect). I did have random wild indigenous grass allergy found in areas outside the continental US. So, a total waste of money and time. Also, lost some hair.
Reply from Test My AllergyApr 20, 2022
Thank you for your review, Ellen. We are very sorry to hear you are not satisfied with the testing.
Please note, our hair testing packages are not allergy tests and will therefore not be able to detect an allergy.
We do also offer blood IgE allergy tests.
Our hair testing packages do only require 3-4 individual hairs for testing, as confirmed on our instructions. We are sorry to hear if you supplied more than this amount.
If you do have any further questions or queries, please do reach out to our team at [email protected] who will be more than happy to help you get the most from your report.
AL
Aubrey Lynea S.
Do NOT use this company
Results were not accurate and awful communication. The ONLY thing on them that was remotely close to another test I took, taken (thankfully) due to Test My Allergy’s communication skills, was soy. Something I knew I had an allergy/intolerance to long before taking this test.
I contacted the company directly after purchasing and it took two weeks for a reply, their address is based on Florida but things are also sent to the UK, but even if it was from the UK, the timeframe for communication still should not be two whole weeks.
After doing the test and having concerns about the results, I reached out again, A MONTH AND A HALF go by without any type of response. So I took another allergy/intolerance test that actually breaks down EXACTLY what you’re allergic/intolerant to and let me tell you, those things on the second test only has soy in common with the Test My Allergy one.
If you are looking to take this test DO NOT DO IT. Find a better place to do your testing through. The reviews you see on their site are more than likely fake and the negative/ones they don’t like are deleted.
Been asking for a refund and they just keep giving me the go around. That’s cool, I’ll keep going it too - we can do this forever. HOWEVER, if someone actually has morals at this company and would kindly issue a refund, my test order is TMA-47130.
AM
Angie M.
This is probably the worst experience I…
This is probably the worst experience I have ever had with a company. They never sent results until they were called out weeks later and despite the fact that we paid for quicker expediting. Then once they were called out on it, they sent us results with the wrong name and date! When I asked for a full refund they denied it, do not trust this company! They are a scam!
In response to their response. We paid over $300 and they offered a 15% refund to make me go away. They take forever to respond and act as if they answer things but avoid anything asked about why results took so ling and why the wrong names, dates are on them. They hide behind being a UK company and why the dates are incorrect, although one result was in US dating and the other in UK dating...which is it? BEWARE they act as if they are a US company on their site, but they are sending everything to the UK! They will not admit any wrong doing, but rather give you a TON of excuses and then refrain from answering anything that they were blatantly mistaken...I have contacted the BBB and they won't even answer them! My guess is they will be out of business soon. My hope is this review will keep others from being scammed the way we were. Wish I would have done more research before investing in two tests for $300. DO NOT use this company, you will regret it!
Unfortunate I cannot respond directly, but long story short and these are facts:
1. We sent results in on the 3rd of January, our results came back to us on Feb 1st and Feb 3rd, that is a month, not 7 days.
2. You are not a US company, you are based out of the UK. This is why results take so long.
3. Paying extra for "expedited" services is fraudulent and just a way to get more money.
4. Results were sent with the wrong name on them
5. Results were sent with US date format and UK date format. Which do you use? Confusing to the customer.
6. Results magically showed up 3 days later AFTER I contacted customer service AND asked for a full refund. Weird...
7. You are offering 15% back not 100% when I asked for a full refund. I guess your company thinks that is fair? Ugh, what happened to refund policies.
8. I have responded numerous times, I think 11 to be exact. Your customer service team responds with the same message avoiding numerous facts and questions asked.
Bottom line, it shouldn't be this hard, seems you spend more time responding to trust pilot then servicing paying customers. By the way can I add a review to your website? I can't seem to figure it out. Maybe you only allow positive reviews on the site?... DON'T BE FOOLED! BUYER BEWARE!
Reply from Test My AllergyFeb 25, 2022
Hi Angie, thank you for your review.
Following much correspondence with our team, we have confirmed the dates on the reports are correct - our company is an international company and therefore uses the international date format of DD-MM-YY rather than the US model of MM-DD-YY. The dates on the report are both UK date formats on our systems. However, our customer service team has requested a copy of your report to investigate this for you, but are awaiting this document.
Our team have not denied your refund request and offered a partial refund due to your dissatisfaction with the date format, and on no occasion have we tried to 'get rid of you', as confirmed in the team's email correspondence with you when you made this claim.
Your testing was received, tested, and the results emailed within 48 hours of receipt, as per the fee you paid at the time of purchase for priority testing. The results were delivered in the promised timeframe.
We are currently waiting for you to respond to our latest email with a copy of your report.
JJ
Jessica J.
Inaccurate Testing
I got the allergy/intolerance test and was shocked I had a sensitivity and allergy to so many things. I immediately scheduled an appointment with an allergist. After 2 weeks of trying to limit my diet and spending hours researching what to do, my allergist tested my skin and found I have NO food allergies. Better yet, I found out that testing an Igg response for intolerances is a very controversial approach and usually inaccurate. Some studies show you have a high Igg response to foods you are actually very TOLERABLE to. This test is deceptive and I wouldn’t recommend it.
In response to Test My Allergy's comment: I went to the article linked on the site, this is an exact copy of what is written at the bottom "Testing of IgG is not indicated for diagnosis of allergy, and there is no evidence that it has any relationship to food intolerances" This is a bogus test.
Reply from Test My AllergyFeb 2, 2022
Hi Jessica, thank you for your review.
It is very important to note skin patch testing and blood IgE testing are two different types of test and will therefore not produce the same data as one test type is more sensitive than the other.
While IgG testing for food intolerances is still relatively new and undergoing further research, it has been proven as an effective tool for identifying problem foods related to symptoms.
I have included a link below to studies on this type of testing:
https://www.testmyallergy.com/allergy-intolerance-works/
Following your updated review, please do note we do not test for allergies with IgG testing and do not claim this - we use IgE antibody testing for our allergy tests.
If you do have any further queries or concerns, please do not hesitate to contact our team at [email protected]