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Based on 750 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Who are we?Discover the causes of symptoms and more about how your body reacts to foods or environmental triggers with our exclusive tests.We’ve been testing allergies, food intolerances and sensitivities to help you and 1,000,000+ people live a healthier life since 2016. Improve your health, reduce symptoms and optimize your diet with our expert help today.Testing you can depend onOur two labs that makeup our testing facility provide results based on two different testing methods: Blood sample: Uses the ELISA method which is scientifically recognised. Hair Sample: Uses bioresonance which is a complementary therapy (CAM).Both labs follow the same strict quality controls and operating procedures to ensure, no matter the convention of testing, the same high standard of performance and result.We offer both scientifically validated and complementary testing to provide our clients with the widest options to them on their wellness journey.America's best non-invasive sensitivity test uses a small hair sample to test 970+ Foods, inhalants, vitamins and minerals.Order today and join 1,000,000+ people who now understand their sensitivities and overall body health.Visit our websiteShop Hair TestsShop Blood TestsShop Our Pet Test
Test My Allergy (testmyallergy.com) has 750 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 170 reviews with 1 star · Clear filters
Joseph
The address says Florida. Hair samples go to the UK and this is not on their website. Then when you contact them they say it takes 5-21 days for the samples to arrive but rarely 21.....oh but wait, then it gets changed to up to 21 “business: days. Been waiting for my sample to arrive for over 2 weeks now. This should all be in their website. Not happy.
Fiona P.
Very disappointed, order 2 tests , for myself and my son. I already knew from previous bloods test with my GP when getting a gluten test done that it came back I had no gluten or dairy intolerance but I had high allergies to dust mites and animal hair which I knew as all my life i would choke up when close to dogs, cats & dust. So was expecting to see some mention of these on my results along with other possible intolerances because they are testing seemly over 800 things. Well on my first page it mentions stuff like iceberg lettuce, onions, avocado etc so I’m like ok. My son page is very similar foods his had more stuff like milk , fish , bread. Then the next page non food environment & to my shock my son came up he had an intolerance to grass, trees and rabbits ?? On my page seemily I’m just trees and grass!!! Absolutely no mention of animals or dust in my page and as for my son he has held rabbits many of times at farms and no reaction, Where as I couldn’t I’d be sneezing itchy and chocking up but according to this I’m just intolerant to trees. The last page was about vitamin deficiency/imbalance that was a joke. I can’t comment on my sons as It listed a few I don’t know much about but mine had a few with the main one been 99% imbalance in vitamin E. I take a supplement every morning this past 2 years for my skin which contains vitamin E how could I be low in it?? £50 gone on nothing I believe these results are just made up randomly
Reply from Test My AllergyApr 13, 2021
Thank you for reaching out Fiona. We wanted to reach out as we are committed to customer satisfaction. We think there may be some confusion in the two types of tests you have chosen to compare. You are comparing a previously undisclosed blood test, which could have offered a variety of testing against a complimentary hair testing therapy. We provide a range of different tests that require different testing methods from hair and blood. The test you have purchased is a hair test and we are proud to provide sensitivity testing through bioresonance therapy, which is classed as Complimentary Alternative Medicine (CAM). We provide all of the upfront information across our website for customers to choose the right testing method for them. We also have a dedicated page to bioresonance therapy - https://www.tmitesting.com/how-it-works/ This also would not cover a supplement stopping you from having an imbalance, as the overuse of supplements could be causing the imbalance, which is why it has shown in your results. I can assure you we are a legitimate company and not a scam, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, The hardworking team at TMI Testing.
Consumer
What a joke. Live chat just told me it takes up to 21 days for my sample to get from N Devon to Derby! That everything is delayed in the world due to Covid. Utter rubbish. I asked if it goes to China, but was not answered. I believe they are operating under false pretences. I used this company because it shows a UK address. What a surprise, now I received my result in 8 days!
Reply from Test My AllergyApr 9, 2021
Hi Consumer, we're glad you have received your results, unfortunately as you have not engaged with the Find Reviewer feature from TrustPilot, we cannot look into your case. If you could please provide your email and order number, we can look into this immediately. Our 7-day workday turnaround does not include bank holidays or weekends, however, we're really pleased to see you did get your results.
Emily H.
Be careful, this company claims to be genuine but the customer service is non existent. I have had to chase every step of the way. They claim to get your results back within a week. It took three weeks to get the test which I then returned the same day first class. They claim they haven't received it because of Covid-19. It was sent two weeks ago. I chased again today. They tell me they haven't received it and it can take up to 21 days. This doesn't include the additional time to process your results. I'm starting to wonder if the sample is sent to a lab and how reliable the results are if they claim it can take this long to process. These are just delay tactics. Their idea of Customer Service is sending poorly written messages telling me they will let me know when they receive it. I have tried emailing them and never had a response- it's very strange. The test I chose was one of the most expensive and the whole experience has left me wondering what kind of company this is, and if anyone is managing it. I am speaking to Royal Mail but starting to think I will never here from them, get my results or money back. Very disappointed!
Reply from Test My AllergyApr 13, 2021
Thank you for reaching out Emily, We wanted to reach out as we are committed to customer satisfaction. We are very proud of our 24/7 LiveChat, so I was shocked to see that we have no purchases at TMI Testing from an Emily Harper, so we believe you may not have had a genuine customer experience with us? Firstly, we offer instant download on our hair tests, so there would not need to be a three week wait on sending us your sample. We also offer testing within 5-7 working days of when it is received, so we're unsure what happened with this sample and the Royal Mail, to stop it arriving within an acceptable time. I can assure you we are a legitimate company a, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, TMI Testing.
Shelly
I wouldn't recommend, results are not accurate, I ordered the blood allergy/intolerance test, results came back with nothing found, I previously had two different intolerance tests done which both showed that I had a food intolerance to the same foods, contacted tmi testing and haven't heard back from them in 3 weeks Update I received an email from yourselves on 17th March which I have replied to three times and am still waiting a response, my opinion is still the same, the results are not accurate and customer service and communication is very poor, I regret not checking trustpilot reviews before purchasing, as for my previous tests, I had a blood test from my local chemist and I also had a hair sample test from another company, they both had mainly the same results and same intolerance, and if I consume them foods I still get a reaction to them, I would advise people to do there research before purchasing, my partner contacted through tmi chat service and was told I would receive an email but nothing again
Reply from Test My AllergyApr 13, 2021
Thank you Shelly, We wanted to reach out personally to see which blood tests you are comparing the accurate testing with? As you'll see on the pages regarding the ELISA blood testing we offer 'https://www.tmitesting.com/how-allergy-testing-works/' We test for food allergy reactions using an approved in-vitro testing system. Your blood sample is then exposed to a panel of food and non-food items. If a reaction is recorded, you have an allergy, and using IgE blood analysis, this is the most accurate testing available. The allergy test is an immunoassay that determines the levels of antibody reactivity against specific allergens. Our tests are able to determine levels of antibodies against specific allergens. Using a test blotting procedure and a 2-spot blood card, the test is very similar to ELISA offered by market leaders. We can measure a specific antibody response with a client’s sample, and a panel of specific allergens derived from foods or other triggers (such as pollen or epithelium cells). Additionally, to complete the testing and ensure the process is complete, our lab technicians require conjugate, wash solution and substrate. All of our customers and clients’ blood samples are unique, but our testing panels are produced in an identical way, meaning they adhere to forms of quality control and compliance. Your blood samples are in safe hands with TMI Testing. We are also very proud of our 24/7 LiveChat, and can see that we have no missed chats, so unsure how your queries could have been missed, when we have agents sitting waiting to help you understand your blood results, and how to take part in an elimination diet. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, TMI Testing. Update, Please can you reach out on LiveChat so we can respond instantly. As you have not given us any details here, we cannot seek out your message.
Oli P.
As with many others, I sent a blood test in for an allergy/intolerance analysis in Jan '21 and have heard nothing back, save a few generic responses that my case would be investigated when I asked what was going on. I've tried calling, leaving voicemails and emailing further but have still heard nothing. Last email from them was in mid-Feb '21 despite repeated attempts at contact since then. It literally feels like the company has gone into administration or something and I'm really worried that I've just lost £90. Will definitely be looking at reclaims through my card provider and also taking this to trading standards. TMIT-52992 Update following reply from TMI: I still haven't received an email and it's not a junk folder issue either as I had one response from Emily that was sent from your company email address in mid-Feb - that got through with no issue. Can you update on this?
Reply from Test My AllergyMar 31, 2021
Hi Oliver Palasmith We are not a scam neither have we gone into administration. We are very sorry you have not had any communication from us recently. We have looked in to your order number TMI-52992 further and found the test and your results which we have sent on to you today under a separate email. Sometimes patients results end up in spam folders so please check that folder also. Hi Oliver Palasmith Can I ask you to confirm your email address please so I can check this against the information submitted with the original order to try and work out why you have not received the results.
Jasmine S.
This company are clearly a scam. Nearly 4 weeks after ordering my kit I still haven’t received anything, their customer service is practically non existent. I’m currently going through PayPal to try and get my money back! AVOID.
Reply from Test My AllergyMar 25, 2021
Thank you for reaching out Jasmine, We wanted to reach out as we are committed to customer satisfaction. Firstly, we offer instant download on our hair tests, so there would not need to be a three week wait on sending us your sample. I can assure you we are a legitimate company a, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Customer Service will reach out to you immediately to rectify this. We're sorry you have chosen to wait on email response, we do have a 24/7 LiveChat that can immediately help which I can see you have not used. Thank you, TMI Testing
John M.
We had inconclusive results from a hair test so went for the blood test as well. There was no correlation between the tests and the blood test came back with both of us being 100% intolerant to the same few items. Needless to say we queried it with no response from TMI so we asked to take advantage of the 100% guarantee and get our money back. No reply to several emails so phoned and got a voice message saying the office was closed in the middle of the day so tried the chat and managed to get our queries escalated. Still no response so chased and still nothing,,,so now we finally have a reply and it’s our fault Anyone else find it odd that the only way to get a reply is via trustpilot??? Needless to say no mention of the 100% money back guarantee if not satisfied
Reply from Test My AllergyMar 25, 2021
Thank you John Mayne for reaching out on [email protected] regarding your order TMIT-54291. To clarify, you have chosen to mix two very different tests, which we do explain in our test facts for the hair testing, that the hair tests (Bioresonance Therapy) are categorised as Complementary and Alternative Medicines (CAMs) covering therapies that fall outside mainstream medicine. Conventional medicine does not currently recognise Bioresonance as it has not been subject to significant scientific research. Bioresonance reports and related information do not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health providers if you have a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it. Our blood testing was developed by a recognised provider of in-vitro diagnostic tests and they are accredited to ISO Standards. Our testing are performed using ELISA technology (This is a globally recognised and documented technique and has been established for laboratory analysis for over 40 years being universally accepted as reliable and trustworthy). Our strict internal Quality Management Systems means that all samples within the laboratories have full traceability from the moment of receipt by way of the unique code allocated at the point of purchase. We use automated systems to track the sample throughout the laboratory based on the label attached to the submitted sample. We conform as much as possible by using a third party supplier and also presenting our results in a manner that is recognised by medical professionals, we also only deem a reaction on a result higher than 0.35 kilounits of antigen per litre, which is the cut off for clinical significance for this manner of testing as regarded by the NHS and most other health bodies. As explained on the site, in the terms and conditions and on the products you have chosen, the blood testing is not eligible for the money back guarantee.
