The Cheesecake FactoryReviews of thecheesecakefactory.com

My mother went to The Cheesecake Factory yesterday. The party she was with for lunch tried to order the salmon. They were out. She tried to order a veggie burger. They were out. She ended up ordering a mexican dish and ended up with cyclospora. The management has been more than rude when addressing the concerns.

Horrible experience at The Cheesecake Factory. We waited an hour and a half for our food, which is completely unacceptable. We ordered nachos as a starter and pasta as our main course, but the wait was ridiculously long. The customer service from our waiter, Luigee, was extremely disappointing. There was very little attention to our table, and the overall service was pathetic. The nachos were honestly the worst nachos I’ve ever had—bland, disappointing, and definitely not worth the price. The pasta was also not worth the long wait. Overall, a terrible dining experience from start to finish. Extremely poor service, an unacceptable wait time, and disappointing food. I definitely won’t be coming back and would not recommend this location

We ate yesterday at Willow Grove PA cheesecake factor. The waiter was horrible you could barely hear him he talks so soft. He never offered more drinks. My food was burnt. They said before they brought it out so they made another steak dinner and when they brought it the steak was still kind of burnt. In my asparagus was so hard I couldn't eat it. I asked for new and when they brought it it was packed up to go cause we were eating dessert by that time. Several other waiters had the wait on us and manager. We never did really see our main waiter. And he wasn't friendly at all so he got a horrible tip. I don't think we'll ever be back. It took forever to even get our check they were so slow. In another waiter had to bring our check to. We had to flag him down. We never saw our main waiter much it was bad.

I recently visited your Wesley Chapel location ….well let’s see…service was terrible…took 45 minutes to get our meals…of which was cold …and hard…our server was chitchatting away couldn’t get attention….fries came separately 10 minutes later hard and dry …couldn’t eat them…had to ask for water…ask for onions..ask for napkins….by this time we just wanted to get the hell out of there…5 star my nothing…big disappointment

This was my absolute first time experience at the cheesecake factory, well it is nothing to write home about me and my daughter, had appetizers, she got the calamari, and I ordered the nachos, her calamari was not the best and the nachos came out burnt on the chips they put in oven and it was very hard when trying to eat it , sent it back and the waitress ask me if I want to order something else, so I ordered the cheese burger egg rolls, it was the nasty thing I have ever eaten in my life I sent that back, and the only thing I had is the tropical ginger drink, that to me was the best thing to me and it did not have alcohol in it, so I ordered a strawberry cheese cake slice , please none of it is good don't waste your hard earned money on that crap called cheese cake factory

The cheesecake Factory in citystars in cairo is awful, very rude staff and bad service

Rude…. Horrible

Very disappointing to receive food that is nowhere near what it says on the menu. ordered the vodka spicy rigatoni .was supposed to come with pancetta bacon, cherry tomatoes neither could be found on my plate. after waiting for 30 minutes to receive it .I sent it back all the management could say was sorry. Would you like us to cook another one? I was like no I don’t wanna wait another 30 minutes .my wife’s already done her meal.