Touchstone Essentials, IncReviews of thegoodinside.com

Reply from Touchstone Essentials, IncMar 21, 2025

Good morning, Alisia! We hope this finds you well! Thank you for your feedback and purchase. We're sorry to hear that you weren't happy with your product. We can be reached at [email protected]. We've cleared our inboxes of requests in the last few months, so if you've reached out to us, we've almost certainly sent a reply back! Please let us know if you have any further questions!

Reply from Touchstone Essentials, IncFeb 28, 2025

Hi! We're sorry to hear your order has not arrived. Normally, when an order is marked as delivered but you have not received it we encourage you to contact your local courier company if they have additional information on the package. If they're response is that they did deliver the order we ask for a claim to be filed and emailed to us. If you are comfortable, please update your review to include your account or order information to help resolve this situation. We also replied to you via email several times, it appears. UPDATE: It appears that this order was replaced by our team once you contacted us to let us know that it hadn't arrived and the replacement was delivered to you.

Reply from Touchstone Essentials, IncFeb 27, 2025

Hi Latesha! We're sorry to hear about your order arriving damaged and are sorry for the back-and-forth emails. Our packaging does not include bubble wrap and the bottles are known to arrive broken if the weather conditions freeze the products. Even though the order did not arrive frozen to you, it is possible it froze, broke, and thawed during the transit. Some folks notice a difference right away, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). It's designed to be a gentle detox, unlike typical and unpleasant detoxing with other products. Since every person's heavy metal load and toxin load vary, everyone's experience will vary. Do not hesitate to contact support if you have any questions. Thank you for shopping with us

Reply from Touchstone Essentials, IncFeb 27, 2025

Hi Sarah! We sincerely apologize for any inconvenience caused by our anti-fraud measures, which canceled your order. Our systems are designed to ensure the utmost protection for cardholders and our organization. If you are still interested in this special offer and our products, please be sure the card information matches exactly what your card/bank company have on file for you. Do not hesitate to contact support if you have any questions.

Reply from Touchstone Essentials, IncJan 17, 2025

Hi there, Thomas! Thank you for your purchase and feedback! Our Zeolite does help to remove heavy metals from the body. We have plenty of scientific data on our website for you to review, if you'd like. Each White Page can be found under the product page and there is a Science tab for more information. Please let us know if you have any further questions or concerns!

Reply from Touchstone Essentials, IncJan 17, 2025

Hi there, Carol! Thank you for your purchase and your feedback. If you've emailed us, our support team typically responds to emails within 48-72 business hours, but we will absolutely get back to you. As we don't have many identifying features from this review, we'll just go over the most common scenario when you receive that email. Typically, that is due to an AVS error. It means that the billing and shipping addresses didn't match up and it was automatically rejected. Any funds removed from the account are refunded (if settled), otherwise they're voided. A refund can take between 2-7 business days, based on your banking timeline. However, any dispute filed with your bank would delay that refund from coming through, so we recommend getting in contact with us first before filing a dispute or chargeback. That being said, our company has plenty of happy customers and we make their feedback public so that you can see this isn't a scam. Rather, it seems to simply be an error in entering information. But once we respond to your email, we can look at your specific case and review it! Thank you again!

Reply from Touchstone Essentials, IncJan 10, 2025

Hi Natalia! We're sorry to see you are unsatisfied with our products! We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund (less return shipping), which is issued back to the original payment method used. ​Some folks notice a difference right away, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). It's designed to be a gentle detox, unlike typical and unpleasant detoxing with other products. Since every person's heavy metal load and toxin load vary, everyone's experience will vary. Do not hesitate to contact support if you have any questions about the products or the return!

Reply from Touchstone Essentials, IncJan 7, 2025

Hi Con Zoumis! We’re sorry to hear that you are unsatisfied. Based on the information provided it sounds like the account has an autoship subscription. This is created by either choosing the subscription price or using one of our promotions. We do have a 30 day return policy. We urge you to contact support to be able to help you resolve this situation.