Touchstone Essentials, IncReviews of thegoodinside.com

Reply from Touchstone Essentials, IncOct 7, 2024

Hello! We're sorry to hear you are unsatisfied with our products. Not noticing a difference right away or at all doesn't mean the zeolite isn't working; everyone is different and feels different effects from a detox. We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund (less return shipping), which is issued back to the original payment method used. Do not hesitate to contact support if you have any questions.

Reply from Touchstone Essentials, IncOct 1, 2024

Hello! We are sorry to hear that you’re feeling unhappy with our services. After looking into your account, it appears that you successfully self-canceled your monthly subscription on September 29th. However, since the order was created on the same day, the cancellation of the subscription didn’t automatically apply to the order. To cancel the order, you would need to cancel the subscription before the order date. Our system shows that you sent in emails on Sunday, please note that our offices are closed on the weekends, and you can find our office hours online on our website. It can take 1 to 2 business days for our Support team to respond to emails. We have responded to your email today, October 1st, which is the 2nd business day. Please let us know if you need anything else!

Reply from Touchstone Essentials, IncOct 7, 2024

Hi! We're sorry to hear you have not received a response from our support team. While the zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the FDA, and multiple studies have been conducted on pregnant animals, no studies have been conducted on pregnant or nursing humans. As with every supplement, each person should consult with their health care professional. We’d suggest discontinuing use until symptoms subside and increasing water intake. Most people only experience positive side effects in using our natural zeolite. Because everyone’s body's burden of toxins is different, however, in some cases, a detox reaction can occur, such as feeling tired or having a headache. In those cases, it’s suggested to reduce the zeolite, and gradually increase it as the body adjusts to detoxification. We hope you feel better soon. Do not hesitate to contact support if you have any questions.

Reply from Touchstone Essentials, IncJul 29, 2024

We are sorry to hear that you are not satisfied with your recent experience. Our promotional usage policy, which is available for all customers to view, clearly states that each promotion can only be used once per address, household, and account. If your account remains active and has not been closed due to promotional overuse, you can log in at any time. Should you wish to cancel your subscription, the process is straightforward and can be completed online or by contacting our support team. Our contact information is readily available on our website. Please understand that customer orders are canceled and the funds are returned if they use a promotion that is limited to one-time use per address, household, and account, as specified in our terms. We encourage you to review the promotional terms to ensure compliance. Please do not hesitate to reach out to us if you have any questions!

Reply from Touchstone Essentials, IncJul 1, 2024

Hi Nicole! I'm sorry to hear that there is an issue with your delivery. We will need more information to look into this for you. You can reach out to our Support team via email, chat, or phone by clicking on the "Contact Us" link at the bottom of our website. That will bring you directly to the contact options so we can resolve this for you as quickly as possible.

Reply from Touchstone Essentials, IncJun 17, 2024

Hi Jeane! We are truly sorry to hear about your recent experience with our company. Upon reviewing our records, we did not find any phone, email, or chat communication from you regarding this matter. Your order was voided on June 8, 2024; however, it appears that the refund was not successfully processed by your bank. We recommend reaching out to your bank for further assistance. A member of our Support team will contact you by phone shortly, and we will also follow up with an email to ensure all your concerns are addressed.

Reply from Touchstone Essentials, IncApr 25, 2024

Hi! Customers can cancel their autoship subscription at any time by going online to their account or by contacting Support. If an autoship order was firmed or it has shipped, we would not be able to cancel the order; however, the autoship subscription can still be canceled. Customers can return their order for a refund! Please contact Support on how to do a return and they will be happy to assist you!

Reply from Touchstone Essentials, IncApr 25, 2024

Hi Elizabeth! We are sorry to hear that your customer service experience did not meet your expectations. After a thorough review of your accounts, it shows that you were able to use a promotion code on one of the accounts that you created. There are specific promotions that can only be used on a new customer's first-time order. These promotions can only be used once per household, account, and address. These rules are stated in the promotion. If you ordered with us before, those promotion/discount codes will not apply. In our system, we see an account that was created on March 27, 2023, and a second account created on April 23, 2024. Please understand that when an order has shipped we cannot cancel the order because it is already in transit, we did provide you with instructions on how to return the product for a refund. It is also important to note that the carrier/courier company, in your case USPS, provides updates for tracking. Tracking details generally take 24 to 48 hours to update after an order is shipped. After reviewing your communication with Support, all of the necessary details were provided to you about the promotional rules, your accounts, and how to return your order. Please do not hesitate to contact Support if you need anything further!