The HartfordReviews of thehartford.com

We have an ongoing claim for our roof and we have had The hardest time getting our claims representative to call or email us back. We have tried since May to get someone to email or call back and it seems like every time we talk to someone we just get the runaround and no final answers.

I wanted to contact Hartford about their TV commercials, but this was only input possible. Their usual driving salesman on television for car insurance drives me crazy because he is talking to passengers (and facing them away from the street traffic) as he drives. This is unsafe driving under all circumstances, one does not face one's passenger (away from road traffic) much of the time while he is driving. Good way to have an accident Hartford!!! s/Paul Banford

I am a 79-year-old woman who was recently robbed of all my fine, heirloom jewelry that was to be left to my nieces and daughter-in-law. This robbery occurred while I was in my home -- by my housekeeper. It approximates $12k+ in fine jewelry and a designer a handbag. Upon filing a claim with The Hartford, the insurer of the cleaning company I hired, I was told unless I had proof, like a photo, or video of the housekeeper taking the items the claim would be denied. How many people who sleep and undress in their bedrooms keep a video camera running in their bedrooms? I am disabled and chronically ill and do not have people over. No one had been into my home, much less my bedroom in many months if not a year. I had only just purchased one of the items for my daughter-in-law, to be a Christmas gift and had only recently looked at it when I placed it in a special place for storage. This cleaning lady stole it all in less than 5 minutes. I was in the house at the time, but hurting and barely able to move from my recliner...she knew this and took advantage. I am just grateful I wasn't able to be up and happen upon her in the midst of the robbery -- I could have been seriously hurt or killed had I caught her in the act! The Hartford claims person was rude, talked over me, probably using the talking points provided by Hartford. I could barely tell him about my experience. I asked him to call the Detective handling my case, but he refused. I am at the end of my life and care little about the monetary loss, it was the sentimental loss, unable to leave these pieces to my nieces that hurts the most. I am a Christian woman soon to meet my Maker....there is nothing in this world that would make me lie at this stage of my life. I was not treated kindly, shown no empathy. Thankfully, I am able to turn this whole mess over to God to make right. The thief will be made to answer for her actions one way or another. I have the peace that passes all Understanding thanks to my faith. I am an AARP member but I cannot recommend The Hartford because of my terrible experience.

The Hartford insurance company is very deceptive in their payments. Clearly you’re supposed to build the beginning of the month they send a bill whenever and then claim that that’s OK. That is not OK. We ought to do our billing. Furthermore, I canceled my insurance the day I canceled it they still sent me a bill and said I had to pay it because it was for the month before they bill in arrears. That’s also confusing and then when you speak to them, I reached out to the CEO they talk to you like your child. It is the most unacceptable company I’ve ever dealt with. I would not refer anybody to it. .

Had a pipe break in the wall. They gutted my bathroom, demolished half of my kitchen, and ripped up part of my carpet in the bedroom, and removed part of a wall. They only want to give me 17k total for all of that because they put it all under the 10k mold limit?? They did give me an extra 7k for the bathroom (a formally mosaic tile bathroom) which won't cover basic repairs, much less tile. Took them over 7 months and had to get a public adjuster. This company is a joke. Their own preferred contractor even told them mold was caused by the pipe breaking, and mold wasn't that bad, maybe waiting so long to make petty decisions could have caused the mold. 100% would NOT recommend this company. 7 months and my house is still unlivable.

The company basically said you have to be a senior citizen or at the age of 50 or above to get a quote. Wasted 20 minutes of my life.

I had a very disappointing experience dealing with The Hartford Insurance as the insurance company for the driver who rear-ended my vehicle. Although I was not at fault, The Hartford did not pay the full amount needed to properly repair my car. Because of their decision, I was forced to pay out of my own pocket to have the repairs completed. I don't believe an innocent third party should have to cover repair costs caused by someone else's insured driver. The claims process was frustrating and stressful. Instead of making me whole after the accident, I felt like I had to fight to receive fair compensation. In my experience, The Hartford focused more on minimizing the claim than ensuring my vehicle was properly repaired. Based on my experience, I cannot recommend The Hartford. I hope they improve the way they handle third-party claims and treat people who are simply trying to have their vehicles restored after an accident that was not their fault.

My experience with The Hartford regarding a Paid Family Leave claim has been extremely disappointing. The claims process was unnecessarily difficult and frustrating. I was repeatedly asked to submit the same documents multiple times, despite having already provided the requested information. Instead of receiving timely assistance, I experienced delays, poor communication, and a lack of effective claim handling. During a time when families need support the most, I felt that my concerns were not treated with urgency or care. The process created unnecessary stress and left me feeling that customer needs were not a priority. Based on my experience, I cannot recommend The Hartford for Paid Family Leave claims. I would encourage others to carefully research their options before choosing this company. Overall, a very poor customer experience. 0% satisfaction