Bad
Based on 208 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Joint Chiropractic is a nationwide network of chiropractors delivering quality, affordable, convenient chiropractic to families.
The Joint Chiropractic (thejoint.com) has 208 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
Showing 153 reviews with 1 star · Clear filters
Nadim J.
They are a rip off. I am out of state and they kept charging me. When I called they said they'll mail a cancelation form, I went out of my way to sign the paper, they still charged, the front desk lady will not let me date the form. Beware, a RIPP OFF. SCAMMERS, AND THEIR SERVICE SUCKS.
Tommie M.
They don't tell you you are signing up for multiple times, they had taken money out of my bank account for 2 months before I saw it, went there in person and had to sign a form the writing so small you couldn't read it, I asked for a refund which they would not do it, beware going there that's why they don't file your insurance they scam people out of money
Deidre S.
I recently had an extremely disappointing experience at The Joint Chiropractic at Rural & Baseline in Tempe, AZ. While the doctors—Kristy Morgan, Jeremy Lautt, and Steve Sherry—are exceptional in their care, the overall experience is severely marred by the front counter staff. The front desk staff are consistently rude and unprofessional. They show no willingness to accommodate for their own mistakes, and their attitude is dismissive at best. On multiple occasions, I've been overcharged for services and faced issues with billing plans that were not adhered to as promised. It's incredibly frustrating to deal with a business that seems to have no regard for helping their guests or resolving issues fairly. Despite my prior bad experiences, I decided to give them another chance because they were open on Sunday, and my dad needed chiropractic services. Unfortunately, this turned out to be a bad decision. The same issues persisted, and it was clear that the front desk staff's behavior and the mishandling of billing plans are ongoing problems. The only positive aspect of this location is the doctors. Kristy Morgan, Jeremy Lautt, and Steve Sherry are all fantastic. They make you feel comfortable and are genuinely concerned about your general health. It's a shame that such skilled and caring doctors are overshadowed by the poor management and rude front desk staff. In conclusion, while the doctors at The Joint Chiropractic at Rural & Baseline are great, the overall experience is ruined by the unprofessional and unaccommodating front counter help. I cannot recommend this location due to these ongoing issues.
Kathy P.
It’s a rip off. They don’t adjust you they let the table adjust you for them. They do more harm then good. My daughter and I canceled with them and they gave us a dirty look. Waste of your time. They are a complete joke. They need to called rip off chiropractors.
Jacob H.
THIS COMPANY SUCKS, EVERYONE IS RUDE AND DOES NOT DESERVE ANY CUSTOMERS AT ALL, DO NOT GO HERE!!! THERE ARE A LOT OF OTHER BETTER PLACES THAN THIS WORST STUPID ASS COMPANY!! THEY CHARGE MORE THAN WHAT THEY TELL PEOPLE AS WELL
Jam S.
Stay away!!! The low pricing and offers is to lure you. They don't honor the offers and their front desk staff is inhospitable and they do everything to keep you charging unreasonably.
Jim
The bottom line is the company is out to squeeze every penny they can out ot their customers. I feel the doctors try to help their patients; however the company's business practices are less then consumer friendly. Make sure you understand your plan and read the fine print on everything. I was given a "Care Card' by a doc who told me it was good for a free visit. I took their word for it and did not read the fine print on the back. Turns out it was only good for 30 days and was also tied to my care plan which had expired 5 days prior to me trying to use the card. You would think they would try to accommodate me due to the misunderstanding. Not a chance! Since this post I was contacted by the company. I believe it was Crystal, who asked what happened and wanted my side of the story. Bottom line, I was given a free visit. However I stand by many of my comments. Make sure you understand what you are signing up for and read all the fine print.
David S.
No stars they withdrew money from my account for six months 89.99 a month ! I paid for 10 sessions only used a few and without me knowing they signed me up for a monthly subscription ridiculous your in and out in less then 2 minutes just don’t do it trust me !
