Excellent
Based on 421 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 413 reviews with 5 stars · Clear filters
Calum M.
Responsive and helpful feedback on availability and future booking
Reply from The Luxe NomadSep 1, 2025
Dear Calum Thanks for the lovely review and glad you found us responsive :) We aim to be quick! Wishing you an amazing holiday, The Luxe Nomad team
Fukuda E.
A compliment for Garcie and her problem solving skills. How she solves my issue in a promp, she is being lenient and negotiable on my issue. Intuition Niseko is lucky for having her as a Manager.
Reply from The Luxe NomadSep 22, 2025
Dear Fukuda, Thank you very much for your kind review for Gracie. Glad to hear she helped you with your problem, we aim to please! Best wishes, The Luxe Nomad team
Shimon F.
I recently booked a few night's stay at the Fenix Furano in Hokkaido, Japan, for late August. I have yet to enjoy the property and all it has to offer, but I am already impressed with the Luxe Nomad staff person who assisted me in finalizing the reservation – Ms. Jessica Batubara. Jessica impressed me very much with her prompt, professional, courteous and kind responses to my queries, allowing me to make a reservation with full confidence. Thank you very much Jessica. Shimon F.
Reply from The Luxe NomadAug 6, 2025
Dear Shimon, Thank you for your lovely review and we're glad Jessica has taken good care of you! Furano is lovely, hope the flowers will still be out by then and do try the lavender ice cream and visit the Blue Pond (which looks like a pond if Tiffany ever had one - plus some trees;). Have a great trip! The Luxe Nomad team
VK
Gracie Acdal was very helpful and efficient in helping us resolve our booking issues. Thank you!
Reply from The Luxe NomadJul 31, 2025
Dear VK, Great to hear Gracie took good care of you! We love nothing more than ensuring bookings are smooth sailing :) Our best, The Luxe Nomad team
Tan J.
Gizelle Rondero was proactive in assisting my family with our queries and helping us book the activities we will be engaging at the resort.
Reply from The Luxe NomadJul 31, 2025
Dear Johnny, Happy to hear Gizelle did a fantastic job! She is a true winter aficionado :) Have an amazing trip, The Luxe Nomad team
pau B.
Gizelle, was great! She helped me with all my doubts
Reply from The Luxe NomadJul 17, 2025
Dear Pau, Great to hear Gizelle took good care of you - she's a whizz with Japan concierge requests :) Travel well, The Luxe Nomad team
Rashmi K.
Had a wonderful stay at Fenix Furano. The rooms are very well laid out. We were a family of four in a two bedroom suite. The kitchen was well appointed, the washer dryer came in handy, the views were amazing and the staff was very welcoming and ensured we had everything we needed our asked for. The rentals were closeby making it convenient to plan our outdoor adventures.
Reply from The Luxe NomadJul 1, 2025
Dear Rashmi, Great to hear you had a lovely stay at Fenix Furano! Indeed it is a great layout and with a beautiful view! For families the 2 bedroom suite is the perfect option - plus one always need to do some washing on holiday! We hope to welcome you back again to wonderful Furano, Hokkaido :) Till the next vacation, The Luxe Nomad team
Nidhi Raj S.
My experience with Gracie is very nice.she responded very quickly
Reply from The Luxe NomadJun 26, 2025
Dear Nidhi Thank you for your kind review - Gracie is a star and we're glad she took good care of you :) Safe travels, The Luxe Nomad team
