Morgan W.
Quality product
Quality product, packaged well and delivered quickly

Excellent
Based on 454 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The New Primal pioneered grass-fed jerky in the US years ago and has since emerged as a tour de force brand, crossing categories with clean-lable condiments, helping to lead a Whole30-based better-for-you movement across grocery stores nationwide.
The New Primal (thenewprimal.com) has 454 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 424 reviews with 5 stars · Clear filters
Morgan W.
Quality product, packaged well and delivered quickly
Alexandra B.
Best customer service I’ve ever received.
Reply from The New PrimalSep 24, 2019
Thank you! Our customers are our first priority! We appreciate your support!
Natasha
The customer service was amazing! I was really impressed by the interaction I had with them. I will definitely order again based on that experience alone.
Reply from The New PrimalSep 24, 2019
Hi Natasha! Thank you for the kind words! We love our customers and we appreciate your support! -The New Primal Customer Service Team
Laura R.
Awesome products and amazing customer service! LOVE The New Primal!
Reply from The New PrimalSep 23, 2019
Thank you Laura! We appreciate your support!
Dianna D.
I haven't had a product I don't love from them! I'm gluten, dairy, sugar free due to allergies and can eat these products without having a reaction.
Reply from The New PrimalSep 19, 2019
Dianna, this makes our hearts sing! Thank you for your support and your kind words!
Erin
There was a small issue with my order - potentially hurricane related - which they gave clear notice regarding. New Primal addressed and corrected the issue in under 24 hours, despite the hurricane. Outstanding customer service, and I'll stay loyal to then because of it!
Rena E.
Have had a few issues with payment not going through when they updated their website and got the wrong product once BUT their customer service is AMAZING! They went above and beyond to make things right and better. Great company!
Reply from The New PrimalSep 16, 2019
Thank you Rena! Mistakes do happen and we appreciate you giving us the chance to make it right! Your support means the world to us and we love our customers! Thanks!
david B.
Amazing personalized customer service
Reply from The New PrimalSep 12, 2019
We LOVE our customers and we appreciate all of your support!